• Customer Health Score Calculator

    Customer Health Score Calculator

    Use this metric to proactively identify at-risk customers and take preventative actions to improve retention, such as providing support or personalized offers.

  • A Customer Health Score, weighted by Product Usage, Likelihood to Recommend, Support Tickets, Likelihood to Renew, and Payment History, provides a comprehensive view of customer engagement, satisfaction, loyalty, and financial reliability. This holistic approach allows companies to proactively address risks, enhance retention, and foster long-term customer relationships.

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  • ✅ Excellent (85–100)

    Your Customer Health Score is Excellent! 🎉

    Fantastic work! Your customer health score indicates that your customer is highly engaged, satisfied, and loyal. To maintain this strong position, it’s essential to stay ahead of evolving customer needs.

    At Callidora Global Media, we help businesses sustain long-term customer loyalty with proactive strategies for engagement, experience optimization, and retention.

    Let’s discuss how we can help you keep this momentum!

    Schedule a consultation with us to ensure continued success and long-term customer retention!!

  • 🟢 Good (70–84)

    Your Customer Health Score is Good. 👍

    You’re in a strong position, but there’s room for improvement! Your customers are generally engaged, but minor risks could impact retention. Identifying and addressing these risks early is key.

    Callidora Global Media specializes in customer experience audits and retention strategies to help businesses strengthen engagement and prevent churn before it becomes a problem. Let's work together to elevate your customer relationships!

    Book a consultation to refine your customer engagement strategy and enhance retention efforts!

  • ⚠️ Fair (50–69)

    Your Customer Health Score is Fair. ⚠️

    Warning signs are emerging! Your customer health score suggests moderate risk, meaning customer satisfaction and retention could be at stake. Addressing customer concerns, improving product adoption, and refining customer support processes are critical at this stage.

    Callidora Global Media provides customized consulting solutions to identify gaps, optimize customer interactions, and reduce churn. Let’s work together to turn this around!

    Let’s discuss a tailored strategy to improve your customer experience and retention—schedule a consultation today.

  • 🔸 Poor (30–49)

    Your Customer Health Score indicates Poor health. 🚩

    Immediate action is needed!

    Your customer health score indicates a significant risk of customer churn. Key warning signs may include low product adoption, increased support tickets, or declining renewal interest. Without intervention, customer attrition may escalate.

    Callidora Global Media’s consulting services focus on identifying root causes and implementing customer success and retention strategies to help businesses regain customer trust and satisfaction.

    Let's get ahead of this now!

    Schedule a customer success consultation to regain lost engagement and improve retention rates.

  • 🔴 Critical (0–29):

    Your Customer Health Score is Critical. ❌

    Urgent intervention is required! Your customer health score indicates severe dissatisfaction and a high risk of churn. Without action, these customers are likely to leave. The key to recovery is understanding why customers are disengaged and implementing immediate, targeted retention efforts.

    Callidora Global Media specializes in customer retention and recovery strategies to help businesses turn around negative trends and rebuild customer loyalty.

    Let’s create a proactive plan to prevent further churn!"

    Book a crisis retention consultation to implement immediate solutions and recover at-risk customers asap!!

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  • Your Customer Health Score is above. Please confirm that you have reviewed your results and want to receive your full breakdown and next steps.

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