OneUp Warranty Form
Business Name
*
Contact Email
*
Ideally the email address you used to make the purchase.
Shop Phone Number
*
-
Area Code
Phone Number
Shipping Address
*
Street Address
Street Address Line 2
City
State / Province
Postal / Zip Code
Date of purchase
*
-
Year
-
Month
Day
Customers date of purchase from you
OneUp Order Number
Your order number for the product from us.
Select the product and sizing/color of the item you need to warranty:
*
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Dropper Post V2
$
Free
Diameter
27.2
30.9
31.6
34.9
Length
90
120
150
180
210
240
Dropper Post V3
$
Free
Diameter
27.2
30.9
31.6
34.9
Length
90
120
150
180
210
240
Aluminum Pedals
$
Free
Color
Green
Grey
Gold
Red
Blue
Purple
Oil Slick
Black
Orange
Composite Pedal
$
Free
Size
Small
Normal/Large
Color
Black
Red
Blue
Orange
Green
Purple
Turquoise
Clip Pedal
$
Free
Color
Dark Green
Purple
Black
Red
Orange
Grey
Dark Blue
Bronze
Carbon Handlebar
$
Free
Type and rise
E-bike 35mm Rise
Regular 20mm Rise
Regular 35mm Rise
Aluminum Handlebar
$
Free
Rise
20mm Rise
35mm Rise
EDC Pump
$
Free
Size
70CC
100CC
Hub
$
Free
Front or Rear
Front
Rear
Other
$
Free
Aluminum pedal date code:
*
The 4-digit date code for the Aluminum Pedal can be found on the bearing cup of the pedal body. The bearing cup is the bulge closest to the crankarm (where the pedal attaches). The 4-digit code will be to the right of the SKU - which is to the right of the and the "L" or "R" pedal designation.
Clip pedal date code:
*
The 4-diigit date code can be found next to the clip mechanism on the pedal body.
Other item:
*
Let us know which item you are warrantying, including specifics (color, size, etc)
Composite pedal date code:
*
Date code is a circled letter & 2 circled digits on the pedal body. These are located at the top outer edges of the pedal - if the OneUp logo is right-side up. The letter will not be "L" or "R"
Dropper post date code:
*
Date code is located above the QR on the bottom, rear of the seat tube. Do not scan the QR code. Example: JXXHX
Carbon handlebar serial number:
*
Serial numbers are located on the inside of the handlebars, on the right-hand side. Please enter both.
Aluminum handlebar serial number:
*
Alloy bar serial numbers are stamped on the exterior of the bar, underneath on the left-hand side between 770 and 750.If you have trimmed your bar and lost some of the serial code, please let us know and add the numbers of the serial code remaining.
EDC Pump serial number:
*
4 digit date code located on pump body under "slide o ring" instructions
Hub body date code:
*
4 digit date code located on the hub body under the rotor.
Hub ratchet date code:
*
4 digit date code located on the back of the ratchets.
Description of issue:
*
Please be as in depth as possible, including troubleshooting steps already taken.
Photos/Videos of Issue
*
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1. Please provide high quality photos or a video of the product issue.
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