1. Business Transformation
To demonstrate firm’s achievements and efforts in successfully transforming their services, operations, functions, procurement and policies.
a) The write-up should highlight significant enhancements in organisational capabilities, such as improved operational efficiency and new expertise or services. It should also demonstrate how the firm harnesses digitalisation, innovation, technology and data in the process
b) The write-up should also articulate clearly the outcomes that the firms have achieved through their business transformation, the impact to firm and their stakeholders, and how it will be sustained in the longer term.
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