3. COORDINATION of CARE.
A. CMMHC coordinates care within our agency for all services and across all programs. We follow HIPAA and all applicable federal and state laws regarding confidentiality, including abiding by the minimum necessary standards.
B.CMMHC is a provider within the EpicCare Link Network with CentraCare Health and North Memorial. If the client was referred to CMMHC by one of these providers, CMMHC providers may be able to access view only records from CentraCare Health and North Memorial. If you would not like CMMHC to have access to the client's records within EpicCare Link, please contact CentraCare Health or North Memorial, respectively.
C. CMMHC values health integration; therefore, we believe it is important to address both physical and mental health together and would like to coordinate with the client's Primary Care Provider (PCP If you consent to coordination, please complete an Authorization for Disclosure (ROI) and CMMHC will send a letter to the client's PCP.
D. CMMHC may utilize PointClickCare (PCC), to coordinate care and enhance patient experience for clients who receive state or county benefits. PointClickCare (PCC) allows providers to coordinate care across health care entities and will provide alerts in real time to providers when individuals they provide services to have been admitted, discharged, or transferred from a PCC-participating hospital, emergency department, care facility, or other provider organization. To opt out of PointClickCare (PCC), you may visit their website at www.mneas.org/resources.
E. CMMHC may also use resources such as FindHelp to assist clients in finding requested services or referrals and gives CMMHC the ability to connect clients with organizations that provide them.
F. We utilize SimiTree (AFIA) Analytics to assist us with data analysis of client information to improve your patient experience.
G. We utilize ELEOS software to aid in consistent notetaking/ documentation of our client visits.
4. TELEHEALTH.
The telehealth service model allows for the delivery of mental health and psychiatry services when client(s) and providers are in different locations. I hereby consent to CMMHC providing mental health and psychiatry services to the client via a HIPAA Compliant telehealth platform. I understand the unique risks and benefits associated with telehealth and understand clients may discontinue telehealth services at any time.
5. EMAIL AND OTHER ELECTRONIC METHOD CONTACT.
A. When you provide CMMHC with a telephone number or email address, you consent to receiving communication regarding appointments, including but not limited to, prerecorded or artificial calls, text messages, emails, and calls made by an automatic dialing system from CMMHC. You may opt out at any time.
B. Message and data rates may apply, please contact your wireless provider for specific information regarding your text messaging usage and charges.
C. Additional texting and email consents may be required based on the programs and services being provided to you.
6.VIDEO SURVEILLANCE.
I understand that CMMHC utilizes video surveillance on site for the safety of clients, employees, and visitors.