Terms and Conditions
Payment Terms: Full payment is required on the day of the appointment. Unpaid debts may be transferred to a collection agency, including any associated collection fees, which will be the patient’s responsibility.
Accuracy of Information: All provided information must be accurate to the best of the patient's knowledge.
Cancellation & Rescheduling: Cancellations or changes with less than 16 hours' notice will incur a 50% charge of the appointment’s total value.
Cancellations or changes with less than 4 hours' notice, or missed appointments, will incur an 80% charge.
How to Notify:
Email: Reply to the appointment confirmation email or email info@whitforddental.co.nz
SMS/Text: Reply with "N" or "No" to the SMS reminder two days prior.
Phone: Call 09 530 8461, leaving your full name, appointment time, and cancellation/reschedule request if we are unable to answer at the time of your call.