Retail Customer Claims Form

Retail Customer Claims Form

We apologize for any inconvenience you may have experienced with our products. We will do our best to service your claim as quickly and as efficiently as possible. In order to do so, please carefully follow the instructions outlined below.
IF YOU ARE FILING A CLAIM ON MULTIPLE ITEMS, A CLAIMS FORM WILL NEED TO BE SUBMITTED FOR EACH INDIVIDUAL ITEM. PLEASE NOTE, WE CANNOT GUARENTEE THAT TRANSIT CLAIMS FILED AFTER 48 HOURS OF DELIVERY WILL BE HONORED.
Name*

First NameLast Name
Email*
example@example.com
Order Number*
Claim Type*

Missing ItemMissing PartsReceived incorrect itemTransit DamageItem DefectiveOther
Date of delivery*

MonthDayYear
Date
Was the item refused or accepted*

RefusedAccepted
Is the item in the original packaging*

YesNo
Item SKU - Item Name*
Product PO number
This number can be located on the carton itself or on the sticker placed on the carton
Please explain the issue.*
When providing photos, please include photos of the actual item along with the packaging. If we cannot obtain proper photos of the issue, the claim is subject to denial.
Attach images here*

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File Upload

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If you have additional photos and/or videos to provide, please email to info@vantpanels.com
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Should be Empty: