Clock Repair Mail-In Form

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Let’s Get Started
This short form helps match your clock with the right repair service.

How It Works:
• Fill out the form with your clock’s details
• Sending more than one? Include info for each
• After submitting, you’ll receive a reference number and shipping instructions by email
• Pack your clock carefully in a protective box (no original packaging or items you want returned)
• Use the address provided in your confirmation email
• We’ll confirm when your clock arrives and inspect it
• Once approved, we’ll complete the repair and return it with tracking

Prefer a printable version? View our PDF form here.

“I shipped my vintage clock across the country—came back perfect.”
– Lisa M., Texas
Name

First NameLast Name
Phone Number
Please enter a valid phone number.
Email*
example@example.com
Address

Street Address

Street Address Line 2

CityState / Province

Postal / Zip Code
Choose A Clock Brand
Model Number or Name
If you're unsure, feel free to leave this blank.
What Service Do You Need? (Check All That Apply)

Full Overhaul / Complete ServiceMovement Repair (Mechanical or Quartz)Clock Is Not RunningTimekeeping Issue (Running Fast/Slow)Chimes Not Working or Out of SyncClock Strikes Wrong TimeWinding or Power IssuesMainspring Repair or ReplacementPendulum or Escapement ProblemsCase Restoration or RefinishingGlass/Door Repair or ReplacementDial or Hands RepairSetup and Adjustment (After Move or Shipping)Other (please describe below)
Please describe the issue in more detail (optional)
Tell us anything specific we should know—symptoms, history, or what you'd like done.
Optional - Attach a Photo of Your Clock

A photo helps us identify your clock more easily when it arrives. Front-facing images are best!
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Sending More Than One Timepiece?
If you're including another timepiece in your package, please list the brand, model number, and the service needed for each additional timepiece here.
Optional - Attach a Photo of Your Additional Timepiece(s)

Feel free to upload a photo of each timepiece in the field above or include them all in a single image.
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Customer Reminders
☑ Please package your clock securely for safe transport.
☑ Leave out the key, glass dome, or decorative attachments.
☑ Gently secure chiming rods and weights with paper or padding.
☑ For anniversary clocks, lock the suspension wire lever if possible.
☑ We’ll examine your clock and call you with the diagnosis and estimate.
☑ No charge for estimates—you're only billed if you approve the repair.
☑ Return shipping is simply added to your final invoice after repair.
📦 Where to Send Your Clock
You’ll receive an email after submitting with full shipping instructions and your repair reference number.

Ship your clock to:
Times Ticking
265 N. Main Street, STE D315
Kaysville, UT 84037

This is our official address for all repairs and shipments — accepted by USPS, UPS, FedEx, and DHL

Have questions or need help? 📞 Call us at 801-991-1097
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