Order Terms & Conditions
Placing an Order
By clicking ‘Confirm Order,’ your order will be formally placed in our system. By confirming your order you agree to our order terms & conditions.
We aim to confirm catering orders within 24 hours by email.
If you’ve opted for invoice payment, you will receive an order confirmation in your mailbox, and your tax invoice will be sent separately to the email address provided.
Cancellations
- Orders can be canceled free of charge up to 4 days before the planned catering date.
- Cancellations made less than 4 days before the event will incur a cancellation fee of 50% of the total order value.
- Cancellations made less than 48 hours before the event will incur a cancellation fee of a 100% of the total order value.
Allergens
Please provide all dietary requirements and allergens no later than 72 hours (3 days) before the catering date. Any requests submitted after this timeframe may not be accommodated due to supplier lead times.
Adjustments
Changes to the number of guests (maximum ±20%) can be made up to 24 hours before the catering date. After this point, further adjustments may not be accommodated.
Payment Terms
- For orders totaling €500 or more, a 50% deposit invoice will be issued upon confirmation of your order. The remaining balance will be invoiced after delivery.
- For orders under €500, the full amount will be invoiced upon delivery.
All invoices are due within 14 days from the invoice date.
Delivery Instructions
Please provide clear and specific delivery instructions when placing your order.
Special Requests
We’re happy to accommodate dietary preferences* or special requests when possible. Please let us know at the time of ordering.
*Our grazing platters are not allergy-friendly.
Additional Charges
Additional fees may apply for deliveries outside standard areas.
Last-minute changes or rush orders may incur extra costs.
If you have any questions or require further assistance, feel free to contact us. Thank you for your order!