Cancellation Policy
If Provider has available doctors, Provider will reply to Client’s request. Shifts are confirmed via email. The Order is made when Client replies to confirm “Agreed” via email.
If an Order is canceled by Client less than thirty (30) days before the start date of the Shift, Client will be responsible for paying 100% of the Shift rate.
If an Order is canceled by Client less than sixty (60) days before the start date of the Shift, Client will be responsible for paying 50% of the Shift rate.
If an Order is canceled by Client less than ninety (90) days before the start date of the Shift, Client will be responsible for paying 25% of the Shift rate.
Overtime rates are billed in 15-minute increments. The overtime hourly rate is calculated per Shift by taking the Shift rate divided by total Shift hours (including lunch). Client will be notified, prior to a Temporary Employee accepting or being assigned a Shift, if due to professional liability concerns, a Temporary Employee doctor declines to supervise RVT or mid-level practitioner comprehensive exams or procedures during their Shift. Client will not be charged if Temporary Employee declines or cancels due to an RVT or mid-level practitioner supported shift.