Latest New Connection Form

1
What type of work do you need help with today?* This field is required.Let us know what kind of support you need. We’ll guide you from there.
📦 New meter install
🔧 New connection or service work
🔁 Meter relocation
♻️ Meter exchange or removal
📈 Increase flow rate or supply load
📝 Something else
2
What type of utility is this request for?* This field is required.Choose the one you need help with today — we’ll tailor the rest based on your choice.
⚡ Electricity
🔥 Gas
💧 Water
3
Are you looking to exchange or remove the meter?
Exchange
Removal
4
What’s your full name?* This field is required.Let us know who to contact about this request.
5
Who’s this work for?If this request is on behalf of a company, developer, or landlord, let us know the name. If not, just hit ‘Next’.
6
And what’s your email address?* This field is required.We’ll use this to send your quote and keep you updated.
example@example.com
7
And a contact number, just in case we need to clarify anything.We won’t use this for anything else — just to make your request smoother.
Please enter a valid phone number.
8
Do you have a name or reference for the site?This could be a project name, unit number, or site label — whatever helps us identify it.
9
What’s the full address of the site where the work is needed?* This field is required.
Street Address
Street Address Line 2
City
Post Code
Please Select
Please Select
Afghanistan
Albania
Algeria
American Samoa
Andorra
Angola
Anguilla
Antigua and Barbuda
Argentina
Armenia
Aruba
Australia
Austria
Azerbaijan
The Bahamas
Bahrain
Bangladesh
Barbados
Belarus
Belgium
Belize
Benin
Bermuda
Bhutan
Bolivia
Bosnia and Herzegovina
Botswana
Brazil
Brunei
Bulgaria
Burkina Faso
Burundi
Cambodia
Cameroon
Canada
Cape Verde
Cayman Islands
Central African Republic
Chad
Chile
China
Christmas Island
Cocos (Keeling) Islands
Colombia
Comoros
Congo
Cook Islands
Costa Rica
Cote d'Ivoire
Croatia
Cuba
Curaçao
Cyprus
Czech Republic
Democratic Republic of the Congo
Denmark
Djibouti
Dominica
Dominican Republic
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Ethiopia
Falkland Islands
Faroe Islands
Fiji
Finland
France
French Polynesia
Gabon
The Gambia
Georgia
Germany
Ghana
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guam
Guatemala
Guernsey
Guinea
Guinea-Bissau
Guyana
Haiti
Honduras
Hong Kong
Hungary
Iceland
India
Indonesia
Iran
Iraq
Ireland
Israel
Italy
Jamaica
Japan
Jersey
Jordan
Kazakhstan
Kenya
Kiribati
North Korea
South Korea
Kosovo
Kuwait
Kyrgyzstan
Laos
Latvia
Lebanon
Lesotho
Liberia
Libya
Liechtenstein
Lithuania
Luxembourg
Macau
Macedonia
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands
Martinique
Mauritania
Mauritius
Mayotte
Mexico
Micronesia
Moldova
Monaco
Mongolia
Montenegro
Montserrat
Morocco
Mozambique
Myanmar
Nagorno-Karabakh
Namibia
Nauru
Nepal
Netherlands
Netherlands Antilles
New Caledonia
New Zealand
Nicaragua
Niger
Nigeria
Niue
Norfolk Island
Turkish Republic of Northern Cyprus
Northern Mariana
Norway
Oman
Pakistan
Palau
Palestine
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Pitcairn Islands
Poland
Portugal
Puerto Rico
Qatar
Republic of the Congo
Romania
Russia
Rwanda
Saint Barthelemy
Saint Helena
Saint Kitts and Nevis
Saint Lucia
Saint Martin
Saint Pierre and Miquelon
Saint Vincent and the Grenadines
Samoa
San Marino
Sao Tome and Principe
Saudi Arabia
Senegal
Serbia
Seychelles
Sierra Leone
Singapore
Slovakia
Slovenia
Solomon Islands
Somalia
Somaliland
South Africa
South Ossetia
South Sudan
Spain
Sri Lanka
Sudan
Suriname
Svalbard
eSwatini
Sweden
Switzerland
Syria
Taiwan
Tajikistan
Tanzania
Thailand
Timor-Leste
Togo
Tokelau
Tonga
Transnistria Pridnestrovie
Trinidad and Tobago
Tristan da Cunha
Tunisia
Turkey
Turkmenistan
Turks and Caicos Islands
Tuvalu
Uganda
Ukraine
United Arab Emirates
United Kingdom
United States
Uruguay
Uzbekistan
Vanuatu
Vatican City
Venezuela
Vietnam
British Virgin Islands
Isle of Man
US Virgin Islands
Wallis and Futuna
Western Sahara
Yemen
Zambia
Zimbabwe
Other
Country
10
Is there someone else we should speak to at the site itself?* This field is required.If you're the best contact for both, just say no.
YESNO
11
Who’s our main point of contact at the site?* This field is required.
First Name
Last Name
12
What’s their phone number?In case we need to arrange access or ask questions on the day.
Please enter a valid phone number.
13
What’s their email address?* This field is required.We’ll only use this for coordination.
example@example.com
14
Do we need to be aware of any parking restrictions or access issues?
YESNO
15
Please describe any parking issues or restrictions here.* This field is required.
Huge
Large
Normal
Small
Ok
Ok
16
How would you describe the site?This helps us understand what infrastructure may already be in place.
🏗️ Greenfield (completely new site)
🏢 Existing site
🔄 Redevelopment
17
You’ve selected ‘Something else’ — we’ll now show you a few optional questions.

Some may not apply to your request. Please complete only the parts that are relevant — or skip what doesn’t fit.
18
Do you know the site’s MPAN (Meter Point Administration Number)?You’ll usually find this on a recent electricity bill or service cable tag.
YESNO
19
Enter the MPAN if you have it now.* This field is required.
20
Do you know the meter’s serial number?
YESNO
21
Please enter the meter serial number* This field is required.
22
Do you know what type of electricity supply the site needs?This helps us design the correct setup.
Single-phase
3-phase
Not sure
23
Roughly how much electricity will the site use per year (in kWh)?This helps us design the correct meter and connection.
24
What’s the site’s peak electricity demand in kVA?This is the maximum load expected at any one time — usually based on equipment or appliances. If you're unsure, we can help calculate this from your equipment list.
25
Where do you want the meter to be installed?This helps us plan access and any housing needed.
Internal
External
Not Sure Yet
26
Do you want us to include a meter housing in the quote?Required if the meter is being installed externally. You can also supply your own if preferred.
YESNO
27
Will the site have any equipment that might affect the electricity supply?Examples include lifts, motors, air conditioning, refrigeration, welding equipment, etc.
YESNO
28
Please list any equipment that may affect the supply.Examples: motors, lifts, refrigeration, air conditioning units, welders, etc.
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Small
Ok
Ok
29
Do you have an MPRN for this new installation?This is the Meter Point Reference Number provided by your infrastructure provider.
YESNO
30
Enter your Meter Point Reference Number here.* This field is required.
31
Do you have an Infrastructure Reference Number?* This field is required.If you don’t yet have an MPRN, you might have an infrastructure reference from your connection provider.
YESNO
32
Enter your reference number here.* This field is required.
33
Do you know the site’s MPRN (Meter Point Reference Number)?You’ll usually find this on a gas bill or tagged to the service pipe.
YESNO
34
Please enter the MPRN* This field is required.
35
Do you know the current meter’s serial number?Usually printed on the gas meter or found on a recent bill.
YESNO
36
Enter the meter serial number.* This field is required.
37
Roughly how much gas will the site use per year (in kWh)?If you’re unsure, a Gas Safe engineer or equipment list may help.
38
What’s the site’s maximum hourly gas demand (in kWh)?This is the highest load expected at any one time — often based on heating, boilers, or process equipment.
39
Do you need a gas inlet pressure higher than 21mb?Standard low pressure is 21mb — only select ‘Yes’ if your equipment or spec requires it.
Yes
No
Not Sure
40
What inlet pressure is required at the meter (in millibar)?This should account for any pressure drop across appliances and pipework. If unsure, refer to your equipment spec or ask your installer.
41
Will this be a firm or interruptible gas supply?Interruptible supplies allow the network to temporarily shut off your gas in exchange for a lower rate. Firm supplies stay on at all times.
Firm
Interruptible
Not Sure
42
How does the site typically use gas?This helps us understand the type of demand we’re designing for.
Modulating (e.g. heating, cooking — gradually adjusts)
Non-modulating / Fixed load (e.g. industrial burners, boilers that run at set levels)
Mixed / Not sure
43
What pressure do you need at the outlet of the meter?This is the pressure your equipment requires after the meter — it helps us size everything correctly. Allow for pressure drops across pipework and appliances. Check your spec sheet or ask your installer if unsure.
44
Do you want the meter installed inside or outside?This helps us plan the installation location and quote accurately.
Internal
External
Not Sure
45
Would you like us to include a meter housing in the quote?This is usually required if the meter will be located externally. You can supply your own if preferred.
Internal
External
Not Sure
46
How should the gas pipe leave the meter?This helps us plan the pipework direction and layout.
Vertical up
Vertical down
Horizontal
Not Sure
47
Do you know the serial number of the existing water meter?Usually found on the meter body or a recent bill.
YESNO
48
Enter the existing water meter’s serial number.* This field is required.
49
What’s the current maximum water flow rate at the site (in litres per second)?This helps us understand existing usage. You can usually estimate this based on equipment or filling times.
50
What additional flow rate do you need beyond what’s already available?Only needed if you’re adding new appliances, capacity, or fittings.
51
What will the total peak flow be once everything is connected?This includes your current and any new demand.
52
We’ll now ask about the number of each type of fitting on site — like basins, baths, showers, and appliances.

These fittings help us size your water connection. If you're not sure or don't have some of these, just leave them blank.
53
How many W/C flushing units?
54
How many wash basins in houses?
55
How many wash basins elsewhere?
56
How many baths with 20mm taps?
57
How many baths with taps over 20mm?
58
How many showers?
59
How many sinks with 15mm taps?
60
How many sinks with taps over 15mm?
61
How many spray taps?
62
How many bidets?
63
How many domestic appliances (e.g. washing machines)?
64
How many communal/commercial appliances?
65
Any other water fittings you'd like to include?
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Ok
Ok
66
Will this connection supply a fire system?* This field is required.This helps us assess pressure and flow needs for compliance
Yes
No
Not Sure
67
Will you be installing any type of water storage tank?* This field is required.
Yes
No
Not Sure
68
Roughly how many litres will the tank store?
69
Will you need a dedicated fire main as part of the connection?* This field is required.
Yes
No
Not Sure
70
Will the site include a sprinkler system?* This field is required.
Yes
No
Not Sure
71
Any other details, constraints, or site-specific requirements?This could include safety rules, inductions, access limits, or if you have documents like site plans or layouts to share. If you have a location plan, site layout, or utility route, feel free to mention it here — we’ll follow up if needed.
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