📌 Client Communication & Service Request Form
Please use this form to submit any facilities-related or administrative support requests.

 

Whether you need assistance with cleaning, supply restocking, event setup, manager support, or general feedback, this form ensures your request is directed to the appropriate team efficiently and accurately. Submitting through this form also helps us track communications, prioritize needs, and deliver timely support to all our valued clients.

📋 Examples of How to Use the Form:
Subject / Request Type → Cleaning Service Request w/ Quote
Area / Location → Offices (or “Facility Wide” if the party used several spaces)
Or

Subject / Request Type → Request for Supplies / Restocking
Area / Location → Break Rooms & Kitchens

📞 Request a Phone Call:
If you'd prefer to speak with someone directly, you may request a phone call at a date and time that works best for you.

Once submitted, your request will be reviewed by our team. If approved, you'll receive confirmation with the scheduled call time. If your requested time isn’t available, we’ll follow up with alternate options that align with our availability.
We’ll make every effort to contact you as close to your preferred time as possible.

✨ Facility Cleaning Rating System:
As part of our commitment to transparency and continuous improvement, we’ve implemented a streamlined Facility Cleaning Rating System to track both the condition of each area and whether cleaning tasks were completed.

Each task is scored on a 1–3 scale:

1 – Area was already clean (no action needed)
2 – Minor cleaning performed (light touch-up)
3 – Full cleaning required (noticeably dirty)

This approach provides real-time insight into service quality, confirms task completion, and flags areas needing attention  all while replacing outdated checklists with a more data-driven, transparent system.

By tracking these ratings over time, we can identify trends, prioritize problem areas, and optimize cleaning schedules. Even across areas with different numbers of tasks, we use average scores, percentages, and completion rates to ensure fair, apples-to-apples comparisons.

📝 Client Audits Now Available:
To further enhance service quality and accountability, clients can now conduct their own cleaning audits using this same form. You'll be able to review the full cleaning checklist, evaluate specific areas, and submit your own ratings and notes to our team.

These audits are also scored and tracked, helping ensure that both the cleaning team and the client are aligned on expectations — and that no area is overlooked.

📊 Quarterly & Monthly Cleaning Reports:
To keep clients informed and engaged, we’ll be sharing performance reports based on the cleaning data. These will be distributed quarterly, with monthly updates provided for high-priority spaces or specific focus areas — offering greater visibility and responsiveness where it's needed most.

 

"After you submit this form, you'll receive a copy of your submission for your records. Please allow up to 24 hours for a response otherwise."

 

Business Hours Are Monday - Friday, 8:00 am - 4:00 pm