T&M Request

Time & Materials Request Form
Master Reseller Information
Account Name
Account Number
Reseller Contact Name

First NameLast Name
Reseller Email
example@example.com
Reseller Phone
Format: (000) 000-0000.
End User Information
End User Company Name
End User Contact Name

First NameLast Name
End User Street Address
End User Street Address 2
City
State
Zip Code
Primary Phone Number
Secondary Phone Number
Service Information
Serial Number
Model Number
Service Request Type
Problem Description
Master Reseller Service Ticket Number
If you have a ticket open in your system, please provide that number here.
Have you had service for this same issue in the last 7 days?
Previous Call #
Time Zone
Other Documentation

Please make sure files have a descriptive name.
Cancelof
Purchase Order #
Attach PO Here

Please name the file with the PO# and date. EX. POXXXXXXXXX_040925.pdf
Cancelof
Were Parts Shipped?
If Parts were shipped they must be listed here
Separate each part with a comma.
Shipment Tracking Number

As an Authorized Reseller(1), you may request CES to provide Support Services that are not covered under a CES Maintenance Agreement. CES offers these non-covered services at its standard Time and Material (T&M) Rates as published in your Price List, which is attached to the executed SOW #1.

Time and Material (T&M) Terms:
- Travel Zone Fee(2): The standard hourly rate applies to one-way drive time exceeding one hour, per incident, for all Services performed within the 48 contiguous United States.
- Labor and travel rates are identical. Travel charge will be incurred for the inbound trip only unless the Total Time Onsite exceeds 6 hours(3)
- Materials: Repair parts are billed at CES list prices.
- Handling Fees for Parts are in addition to actual shipping charges:
FedEx Priority Overnight: $30.00
1. An Authorized Reseller is a Customer or Reseller that has a current Master Services Agreement & Statement of Work executed with Customer Engineering Services.
2. Additional Travel Surcharges may apply for all T&M services performed outside the contiguous US, including AK, HI and PR.
3. A minimum Labor Rate Fee of 1 hour will apply to all T&M service incidents.
The Authorized Reseller is solely responsible for contacting CES to obtain pricing on Additional Services. All Additional Services will be provided and invoiced to the Authorized Reseller in accordance with the CES Terms & Conditions of Service.

If your end user wishes to have their equipment covered under a CES Maintenance Agreement, please contact our Printer Service Support Line at (682) 200-3237, Option 1 to request an inspection of the equipment. All equipment must be inspected and confirmed as fully operational prior to initiating new coverage. Any repairs necessary to bring the equipment to full operating condition will be billed to the Authorized Reseller at the T&M Rates contained in the Price List (or in effect at that time).

If you have any questions regarding these T&M Fees, please contact your Service Delivery Manager.

CES' goal is to provide the best Services so that you can serve your customers in the most efficient manner. We thank you for your support and continued business.

Sincerely,

Customer Engineering Services, LLC.

CONFIDENTIAL

All Rates are subject to change by CES without notice and at CES' sole discretion.
T&M Terms
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