The Swim Company Swimming Policies / FAQs
Tuition
Tuition must be paid in full by the agreed-upon payment dates. The payment schedule will be coordinated before the conclusion of your registration process. If there is a need to amend this payment schedule, please inform us as soon as possible.
Payment Options and Policy
All payments must be made by Check, Cash, Zelle or Venmo. In the event that your payment is declined, we will contact you, and a $55 returned payment fee will be added to your account. Please note that tuition payments must be made promptly to secure your place in the class. Failure to do so may result in forfeiture of your spot.
Refund and Rescheduling Policy
Upon signing the waiver and submitting the initial registration fee, please understand that we do not offer refunds or makeup lessons. Should an emergency arise after your child's registration, we allow a single rescheduling of your child's session. In the event that your child is sick, please promptly inform our staff so that we can take the necessary steps.
Holiday Observance
Our facilities will be closed for classes on Memorial Day, President's Day, Independence Day, Labor Day, Thanksgiving, Christmas, New Year's Day, and Easter. If you observe other religious holidays and require accommodations, please get in touch with us to make necessary arrangements.
Weather Cancellations
In the event of light rainy conditions, classes will proceed as scheduled, but they may be subject to cancellation if thunderstorms or lightning occur. Please plan to keep your appointment until further notification, but be prepared for possible changes as soon as possible. If classes are canceled due to weather, you will receive a personal notification.
Items to Bring for Lessons
Ensure you bring two dry beach towels for your child's use—opt for standard beach towels over hooded terry cloth baby towels. Your child must also wear the required Splash About swim shorts, with purchase information provided further below. Please refrain from bringing goggles, as it is extremely important for your child not to use them during or after completing the Infant Aquatics program to ensure they are comfortable and confident swimming without them.
Can My Child Eat Before Class?
No, please ensure that your child does not eat for at least 2 hours before their lesson. If the lesson is scheduled within 4 hours, your child may have carbs only, such as a waffle, plain pancake, Quaker oatmeal (not organic), Cheerios, or toast. Breast milk and rice milk are also acceptable. It is crucial to avoid fruits, meat, and dairy during this time, as undigested food in your child’s stomach may result in regurgitation during the lesson, which can be distressing for the child and disrupt the class. Once your child has developed strong breath control while swimming, we can relax these dietary restrictions accordingly after permission from the instructor.
What Should I Do If My Child Is Crying?
It's common for children to cry for various reasons. It could be due to being in a new environment with unfamiliar people, or while they are learning a new skill. Once your child becomes more familiar and confident in their new surroundings and abilities, their crying should diminish. We will collaborate to help your child through this phase and ensure their happiness and safety in the water. Please be aware that this is a common occurrence, and it's our responsibility at The Swim Company not only to successfully train your child but also to collaborate closely with your family to change our approach to water safety. Please feel free to reach out to us for individual discussions at any time.
What Should My Child Wear?
All children aged 6 months to 4 years old are required to purchase "Splash About" brand fecal-proof swim pants. A swim diaper/liner, which can be either reusable or disposable, needs to be worn underneath the required shorts, totaling two layers. To ensure your child's safety, parents must purchase protective swimwear before the first day of class. The swim pants should fit snugly around the waist and legs, and they should not leave marks on your child. They are made of soft neoprene material and are fecal-proof when worn properly, with prices ranging from $20 to $40. Loaners are typically available onsite at the pool in the event of an emergency, etc. For purchasing "Splash About" swim pants, you can check the official "Splash About" website for the USA or search for the product on popular online retailers such as Amazon and other easily accessible retailers in your area.