Egoli Gas Contractor, Vendor, and Supplier Feedback Survey
Egoli Gas is committed to fostering strong, productive and transparent relationships in our dealings. Your feedback is invaluable in helping us improve our processes, enhance communication and thank you for taking the time to complete this survey. Please take a few minutes to complete this survey. Your honest feedback is valuable to us. Please provide your responses based on your experiences with Egoli Gas.
General Information:
1) Company Name:
2) Your name Optional:
3) Your Role:
*
Contractor
Supplier
Vendor
4) Length of relationship with Egoli Gas:
*
Less than 1 year
1 - 3 years
3 - 5 years
More than 5 years
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Communication and Collaboration:
5) How would you rate the clarity and effectiveness of communication with Egoli gas?
*
Excellent
Good
Average
Poor
6) Are Egoli Gas representatives accessible when you need assistance?
*
Excellent
Good
Average
Poor
7) Do you feel that the people you interact with at Egoli Gas are professional, respectful and approachable?
*
Yes
No
If No please give examples and specify a how it can be improved.
8) Are you given adequate information, support or scope you need:
*
Yes
No
If No, please give examples and specify how it can be improved.
9) How do you feel about the response times to any enquiries or matters to be resolved?
*
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Payments and Procurement:
10) Are you satisfied with the timeliness and accuracy of payments from Egoli Gas?
*
Yes
No
If no, please explain your concerns regarding payments.
11) Have you experienced any issues with payment processing (e.g., delays, incorrect amounts, etc?
*
Yes
No
If yes please describe the issues you experienced.
12) Do you feel that the procurement process treats suppliers/vendors or contractors fairly?
*
Yes
No
If no please describe the issues you experienced.
13) What improvements would you suggest regarding procurement and payment processes?
*
14) Do you feel the terms outlined in your Non-Disclosure (NDA) / Service Level Agreement (SLA) is within the industry standard?
*
Yes
No
If no, please elaborate.
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Scope of Work/Operations and Standard Operating Procedures (SOPs):
15) Are you satisfied with the Standard Operating Procedures (SOPs) that guide your interactions with Egoli Gas?
*
Yes
No
If no, please explain your answer.
16) How well do you think Egoli Gas supports your adherence to SOPs in daily operations?
*
Excellent
Good
Neutral
Poor
Very Poor
If poor or very poor, please explain why.
17) Do you believe the scope of work provided by Egoli Gas is clearly defined and communicated?
*
Yes
No
If no please explain any difficulties misunderstandings or support you feel is lacking.
18) How well are day-to-day operations coordinated and executed?
*
Very Well
Well
Neutral
Poorly
If Neutral or poorly, please explain the issues you've had.
19) Are there any inefficiencies or challenges you experience in daily operations?
*
Yes
No
If no, please explain your answer.
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Safety and Compliance:
20) How would you rate Egoli Gas's commitment to safety on and off-site?
*
Very Poor
Poor
Neutral
Good
Excellent
If poor or very poor, please explain why.
21) Are safety guidelines and protocols clearly communicated and enforced?
*
Yes, always
Most of the time
Sometimes
Rarely
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Management and Staff Knowledge:
22) How knowledgeable do you find Egoli Gas staff regarding their roles and responsibilities?
*
Very Knowledgeable
Knowledgeable
Somewhat Knowledgeable
Not Knowledgeable
23) How accessible is management for addressing concerns or feedback?
*
Very Accessible
Somewhat Accessible
Occasionally Accessible
Not Accessible
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On-Site and Off-Site Relations / Daily Operations:
24) How would you rate your working relationship with Egoli Gas representatives on and off-site?
*
Excellent
Good
Fair
Poor
Very Poor
25) How well are day-to-day operations coordinated and executed?
*
Very Well
Well
Neutral
Poorly
26) Any additional feedback on on-site and off-site relations?
27) Are there any inefficiencies or challenges you experience?
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