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Aufinity Score

Choose your focus

Choose between Automotive Sales, After-Sales — or assess both in one go.
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Aufinity Sales Score
How smart is your current payment process?Aufinity After-Sales Score
How customer-centric is your after-sales?

How smart is your current payment process?

Payment positions
How clearly are the payment positions presented to your account department?

They are included in the contract documentThey are listed separately in an additional documentThey are shown in a transparent, digital overview

How smart is your current payment process?

Payment request
How is the payment request communicated to your customers?

It is manually sent by the back office or disposition teamIt is manually sent from the systemIt is automatically sent via white-label email invitation

How smart is your current payment process?

Payment options
What payment options do you offer?

Bank transfer (IBAN) and cashBank transfer only, no cash accepted in salesBank transfer with automatic reconciliation and 24/7 live payment option

How smart is your current payment process?

Anti money-laundering
How do you handle anti-money laundering (AML) checks for incoming payments?

Manual AML check of selected paymentsManual AML check of all paymentsAutomated AML check for every payment

How smart is your current payment process?

Incoming payments
How are incoming payments allocated in your accounting process?

They have to be manually assignedThey are automatically matched via bank statement (with some error rate)They are automatically booked with 100 % correct and accurate reference data

How smart is your current payment process?

Payment confirmations
How is a payment confirmation communicated internally or to stakeholders?

Phone calls to accounting or manually sent payment listsShared Excel spreadsheets to track payment statusTransparent, live payment status accessible to all stakeholders

How smart is your current payment process?

Payment receipts
How do you confirm the receipt of payment to your customers?

No proactive confirmation or customer notificationManual confirmation sent to the customerAutomated email confirmation upon receipt of payment

After-Sales Score

Now, let’s find out how
customer-centric
your after-sales service is.

How customer-centric is your after-sales?

Invoice Timing
When is the invoice typically prepared and shared with the customer?

It is handed over manually while the customer picks up the vehicleIt is sent via mail to the customer beforehandIt is sent digitally before pick-up, sometimes even paid in advance

How customer-centric is your after-sales?

Invoice delivery
How is the invoice delivered to the customer?

Printed and handed over in person Printed or manually sent via emailSent automatically via digital payment invitation with invoice attached

How customer-centric is your after-sales?

Payment options
What payment options do you offer at the point of service?

In-person payment at the service desk (incl. waiting time) or bank transferExternal provider enables offline payments (e.g. Apple Pay, Google Pay)All payment methods (online/offline) from a single source, incl. Apple Pay, installment plans, and more

How customer-centric is your after-sales?

Cash payments
How do you currently handle cash payments?

Cash is accepted and processed (incl. storage and bank deposit)Occasional cash payments, mostly card, no AML checkNear-zero cash usage, no manual cash handling, with automated AML checks

How customer-centric is your after-sales?

Transaction fees
What are your current credit card transaction fees?

Over 1.5% per transactionBetween 1–1.5% per transaction1% or less per transaction (with guaranteed favorable rates)

How customer-centric is your after-sales?

Installments
How do you offer installment payments to your customers?

Not available, no financing or installment option offeredOffered and processed manually by service staffFully digital installment payment, no internal effort required

How customer-centric is your after-sales?

Cash closing
How is your daily cash closing handled?

Manual cash counting, fees handled separatelyAutomated cash closing, but posted manuallyCustom export file for booking all payments including fees

How customer-centric is your after-sales?

Open items
How do you manage open items?

Item lists prepared manuallyand forwarded to the dunning teamManual preparation with automated dunning process initiationReal-time overview of all receivables with live payment status

How customer-centric is your after-sales?

Receivables
How is your receivables management organized?

Irregular dunning process, handled manuallyRegular dunning process, handled manuallyAutomated dunning via email and postal mail

How customer-centric is your after-sales?

Key handovers
How do you handle key handover outside of business hours?

No option for customers to pick up the vehicle after hoursKey boxes available, but without automated payment confirmationKey boxes with automated payment and pick-up confirmation

Aufinity Sales Score
Aufinity After-Sales Score
Aufinity Sales Score | Percent
Aufinity After-Sales Score | Percent
Sales Score Headline | Red
Sales Score Headline | Yellow
Sales Score Headline | Green
After-Sales Score Headline | Red
After-Sales Score Headline | Yellow
After-Sales Score Headline | Green
Sales Score Text | Green
Congrats! Your digital payment journey is well underway. Your customers already benefit from a smooth and structured experience.

Now’s the time to innovate further: Even high performers can uncover hidden savings, streamline processes and take convenience to the next level. Ready for the next step?

Sales Score Text | Yellow
You're headed in the right direction, but there’s still considerable untapped potential. Manual processes, limited flexibility or isolated tools may be slowing down your operations and your customer experience.
Sales Score Text | Red
Your current digital payment setup introduces unnecessary complexity – for customers and your team alike.

Lack of automation, limited transparency, and insufficient flexibility may lead to lost revenue, increased manual workload, and potential compliance risks.

After-Sales Score Text | Red
Your current payment processes lack customer focus.
Limited flexibility, poor transparency, and a lack of proactive communication are affecting both customer satisfaction and operational efficiency.

Manual workflows and unnecessary complexity slow down your operations and put revenue at risk. Fix it now — before it impacts revenue and retention

After-Sales Score Text | Yellow
You're on the right track – but customers still feel the friction.
Manual steps, rigid systems, and disconnected tools get in the way of a seamless customer experience.

Let’s remove the friction and give your customers the speed and simplicity they expect.

After-Sales Score Text | Green
Nice work – you're already delivering a smooth payment experience. Your customers feel the difference.

But why stop here? There’s still more to unlock: smarter processes, hidden savings, and even more convenience. Let’s turn ‘good’ into ‘outstanding’.

Sales Email Headline
After-Sales Email Headline
Sales Email Text
After-Sales Email Text

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Choose your focus

Payment positions

Payment request

Payment options

Anti money-laundering

Incoming payments

Payment confirmations

Payment receipts

Now, let’s find out how customer-centricyour after-sales service is.

Invoice Timing

Invoice delivery

Payment options

Cash payments

Transaction fees

Installments

Cash closing

Open items

Receivables

Key handovers

You want to know how you compare to other dealerships? Just one last step!

Now, let’s find out how
customer-centric
your after-sales service is.