We are committed to creating a respectful, supportive, and professional learning environment for all students. We value transparency and accountability, and we encourage open communication regarding any concerns or grievances.
Purpose: This policy outlines the procedure for raising and resolving complaints related to course content, administration, instructor conduct, certification, or any other aspect of the student experience.
Step 1: Informal Resolution
Students are encouraged to first address any concerns directly with the course administrator or instructor via email. Most issues can be resolved quickly through open and respectful dialogue.
Step 2: Formal Complaint Submission
If the issue is not resolved informally, students may submit a formal written complaint by email to hello@theseedcycle.com with the following details:
Full name and contact information
Description of the grievance
Date(s) of the incident(s)
Any supporting evidence (screenshots, emails, etc.)
Desired outcome or resolution
Formal complaints will be acknowledged within 5 business days and reviewed within 14 business days.
Step 3: Internal Review and Response
The program director or a designated representative at The Seed Cycle will investigate the matter and respond with a written resolution. This response will detail the findings and any actions taken or recommended.
Step 4: External Mediation (if required)
If the student is not satisfied with the outcome of the internal review, either party may request the engagement of an independent, external mediator. This mediator will be mutually agreed upon by both parties. Costs for mediation will be shared equally unless otherwise agreed. The decision of the mediator will be considered final and binding.
The Seed Cycle is committed to handling all complaints fairly, confidentially, and in a timely manner. Retaliation against any individual for raising a concern or participating in a grievance process is strictly prohibited.