Referral forms become legal documentation on a person's file.
As the nature of healthcare referrals is often foreign to new clients or participants (e.g. referrals are generally completed by your GP or other Allied Health Professional), when it comes to declaring details for exactly who is completing this referral form, you must read this information carefully to ensure you understand how to fill out the form correctly.
You can come back to this information at any time whilst completing the form by selecting 'back' at the bottom of the form.
1. The first question asks you to declare if the person completing the form fits into one of the following two options:
- Self-Referrer: This option is relevant if the person completing the form (i.e. entering all the details) is the Client/Participant.
- Other Referrer: This option is relevant for any person other than the Client/Participant who may be assisting the Client/Participant by entering the details into the form with or without them present/by their side. They may or may not also be the Primary Contact.
2. If the person completing this form is not the Client/Participant
- They must select the Other Referrer option. It is false and misleading to select the Self-Referrer option if you are assisting a person by completing the form on their behalf.
- If this is a Self-Referral, you can proceed to start completing the form, as the below information is related to collecting details for a Primary Contact, and as a Self-Referrer, you are effectively the Primary Contact.
3. As an Other Referrer, you will be asked if you are also the Primary Contact.
The Primary Contact is the legal parent/guardian/nominee. For example, if not an appointed family member, it is usually a Support Coordinator or Case Manager.
If you select yes, the listed form fields will request your contact details.
If you select no, further fields to provide contact details for the Primary Contact will be made available.
For example, this option would apply if you are a GP, Allied Health Professional, Support Worker, family member or friend who has stepped in and is helping out by completing the referral form, but you are not the Client/Participant's nominated and official contact person to discuss or coordinate appointments or complete confidential paperwork on their behalf.
Due to privacy, as if you are not the Primary Contact, we cannot contact you to coordinate our services or commence the intake process. Contact by It's A Practise in response to a referral can only be made directly with the Client/Participant or their nominated/officially appointed Primary Contact, therefore you need to include those details in the section that will be made available when you select no, when asked if you are the Primary Contact. If we determine during the intake process that this information has not been provided, a new referral will need to be completed.
We hope this helps and please get in touch if you have any difficulty or any questions: hello@itsapractise.com.au or 0493 590 019.