UGANDA RE CLIENT SATISFACTION FEEDBACK 2025

1. We have engaged our business partners to their satisfaction.

2. Our Business partners are satisfied with how their complaints and issues are handled.

3. Telephone calls are answered within 3 rings.

4. As a visitor, you are attended to within 2 minutes on arrival.

5. The industry trainings conducted were beneficial.

6. Facultative placements are attended to within 2 working days.

7. Treaty and Retrocession placements are signed within 2 working days.

8. Fully Documented Claims are handled and settled within 10 working days.

9. We have provided technical assistance to our business partners as and when required.

Suggestions if any for further improvement:

Client satisfaction feedback