Operational Maturity Assessment

Operational Maturity Assessment

How well are you running - right now?
Name*

First NameLast Name
Email*
example@example.com
Company Name*
How did you hear about us?
If referred by a person, please include that individual's name.
Section 1: Operational Reality (Overall State)
Select the statement that best describes how your operations function today.*

We rely heavily on individuals, not processes — things live in people’s headsSome processes exist, but they’re inconsistently followed and often bypassedWorkflows are predictable and followed, but rarely updated or questionedWe have good systems in place, but they’re underused or inconsistently adoptedOur workflows are clear, visible, and regularly improved across teamsOur operations used to run smoothly, but now we’re seeing breakdowns and misalignmentWe are actively dismantling or rebuilding how we operate to support a new direction
Section 2: Core Operational Capabilities
For each of the 6 categories listed below, select the description that best reflects your current state.
1. Design and Documentation*

We don’t have documented processes or clear goalsSome processes are documented, but they're incomplete or outdatedWorkflows are written down and used, but rarely reviewedDocumentation exists, but it’s not followed or trustedDocumentation is reliable and regularly improvedWe’re scrapping or redesigning how things are definedWe had documented workflows, but they’re outdated, misaligned, or ignored — nobody’s sure what’s still valid
2. Implementation*

Tools are used inconsistently or not aligned to workflowsWe’ve rolled out some tools, but adoption is unevenTools are stable and regularly used, but not evolvingTools are in place, but people work around themTools are fully integrated and support strong executionWe’re replacing or radically changing our core systemsTools and systems are in place, but they no longer match how we work — adoption is dropping or fractured
3. Performing the Work*

Work is reactive, deadline-driven, and varies widelyMost work gets done, but execution varies by person or teamWork is completed reliably, but changes slowlyWork gets done, but frictions still surface oftenExecution is predictable, scalable, and efficientWe’re actively changing what we do and how we do itExecution has become unpredictable or painful — quality suffers, deadlines slip, and teams feel disconnected
4. Visibility and Accountability*

We can’t clearly see who’s doing what or where things standSome visibility exists, but it’s patchy or outdatedEveryone generally knows their responsibilities and deadlinesWe have systems in place, but usage is inconsistentWe have real-time insights, accountability, and ownershipWe’re rethinking roles, ownership, and visibility systemsOur visibility systems don’t reflect reality — it’s hard to know who’s responsible or what’s actually happening
5. Reporting and Analysis*

We don’t regularly look at data to make decisionsSome reporting exists, but we rarely act on itWe track core metrics, but mainly for maintenanceReports are available, but insights aren’t used proactivelyWe use data to guide decisions, spot issues, and improveWe’re reconsidering what to measure or howMetrics exist but aren’t trusted or relevant — reporting feels disconnected from day-to-day decisions
6. Intentional Improvement*

We’re too reactive — no time for process improvementImprovements happen randomly, not strategicallyWe make improvements when things break or slow downWe want to improve, but aren’t sure what to prioritizeWe review, reflect, and improve consistentlyWe’re rebuilding improvement systems from the ground upOperational improvements have stalled — energy goes toward firefighting, not fixing root issues
Operational Reality
1. Design & Documentation
2. Implementation
3. Performing the Work
4. Visibility & Accountability
5. Reporting & Analysis
6. Intentional Improvement
Should be Empty:

Operational Maturity Assessment

Section 1: Operational Reality (Overall State)

Section 2: Core Operational Capabilities