CUSTOMER FEEDBACK
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Full Name
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First Name
Last Name
Phone Number
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E-mail
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How frequently do you visit our outlet?
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Date visited the shop
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Day
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Month
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Date
Which brand are you providing feedback on? need to select shop
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Artisan Coffee
Bento Sushi
Gelato by Artisan
Please provide us with the name of the concerned Bento Sushi shop.
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Please Select
Bento Sushi Happy World House, Port Louis
Bento Sushi Les Allee Helvetia
Bento Sushi Bagatelle Mall
Bento Sushi 1 Exchange Square
Please provide us with the name of the concerned Gelato by Artisan shop.
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Please Select
Gelato Les Arcades Currimjee
Juice Bar La Croisette
Smoothie Kiosk Waterfront
Gelato Waterfront 2 (Tunnel)
Gelato Caudan (Next to Labourdonnais)
Gelato Kiosk Waterfront
Gelato Les Allee Helvetia
Gelato Super U Flacq
Please provide us with the name of the concerned Artisan Coffee shop.
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Please Select
Artisan Coffee Super U Grand Baie
Artisan Coffee Grand Baie La Croissette (Next to Cinema)
Artisan Coffee Beau Plan
Artisan Coffee Riche Terre Mall
Artisan Coffee Harbour Front
Artisan Coffee Sir William Newton (Next to Burger King)
Artisan Coffee Sir William Newton
Artisan Coffee Happy World House
Artisan Coffee Caudan Waterfront
Artisan Coffee Cathedrale
Artisan Coffee Victoria Urban Terminal 1st Floor
Artisan Coffee Victoria Urban Terminal Ground Floor
Artisan Coffee Edith Cavell
Artisan Coffee Bagatelle Mall
Artisan Coffee 1 Exchange Square
Artisan Coffee Intermart Ebene (Next to Food Court)
Artisan Coffee Intermart Ebene (Next to KFC)
Artisan Coffee Nexteracom Building
Artisan Coffee Burford House
Artisan Coffee Les Arcades Currimjee
Artisan Coffee La City Mall
Artisan Coffee Phoenix Mall
Artisan Coffee Quatre Bornes
Artisan Coffee Nexsky
Artisan Coffee Plaisance Mall
Artisan Coffee Cap Tamarin Coeur De Ville
Artisan Coffee Cascavelle Mall
Artisan Coffee Super U Flacq
Artisan Coffee BPML
Artisan Coffee Vivea
Please select the type of feedback you would like to provide
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I have a suggestion
I want to say thanks or compliment
I want to complain
Please tell us what your complaint is about
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Product - Food
Product -Beverage
Service
Cashiering Issue
Order
Shop facilities and arrangements
Promotion/Offers
The overall experience
Other
Can you tell us a bit more ?
Can you tell us a bit more about the service ?
Slow service - Order took too long to prepare
Slow service - Long waiting time to place order
Bad service- bad attitude from staff
Please provide details about the service quality.
Please rate the service you received from 1 to 5: ⭐⭐⭐⭐⭐ Excellent ⭐⭐⭐⭐ Good ⭐⭐⭐ Average ⭐⭐ Poor ⭐ Very Poor
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1
2
3
4
5
Can you tell us a bit more about Cashiering Issue?
Overcharged
No Change
Card Machine troubleshooting
Scan to pay troubleshooting
Please tell us more about the issue
Can you pick the particular area this relates to?
Order Not received
Order Incorrect -Received the wrong drink/food item
Order Incorrect - customization (e.g., wrong milk, flavor, etc.)
Order Incorrect - missing items in order
Please give us details about the order issue.
Can you pick the particular area this relates to?
Loud or unpleasant atmosphere
Cleanliness Issues- Unclean tables
Cleanliness Issues- Dirty utensils or cups
Bad Wifi connection
Aircon not working
Please tell us more
Please rate the cleanliness of the store from 1 to 5 stars: ⭐⭐⭐⭐⭐ Excellent ⭐⭐⭐⭐ Good ⭐⭐⭐ Average ⭐⭐ Poor ⭐ Very Poor
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1
2
3
4
5
Tell us more about the issue with our promotion/offer
Promotion Not Applied - The discount was not applied at checkout.
Expired Promotion - Tried to use a promotion that had already expired
Unclear T&Cs - The terms of the promotion were confusing or misleading.
Limited Availability - The promotion was unavailable for certain items or locations.
Communication Issues - Did not receive information about the promotion in time
Can you pick the particular area your suggestion relates to?
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Food & Beverage
Service
Cashiering
Order
Shop facilities and arrangements
Promotion/Offers
The overall experience
Other
Give us more details about your suggestion.
Please select the area for which you would like to say thank you/compliment
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Food & Beverage
Service
Cashiering
Order
Shop facilities and arrangements
Promotion/Offers
The overall experience
Other
Please tell us more about your compliment
Please tell us more
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Please rate your overall experience in our outlet from 1 to 5 stars: ⭐⭐⭐⭐⭐ Excellent ⭐⭐⭐⭐ Good ⭐⭐⭐ Average ⭐⭐ Poor ⭐ Very Poor
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5
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