CUSTOMER FEEDBACK

Date Submission

Full Name*

First NameLast Name

Phone Number*

Format: 0000-0000.

E-mail

example@example.com

How frequently do you visit our outlet?

DailyWeeklyMonthlyYearly

Date visited the shop*

Date

Which brand are you providing feedback on? need to select shop*

Please provide us with the name of the concerned Bento Sushi shop.*

Please provide us with the name of the concerned Gelato by Artisan shop.*

Please provide us with the name of the concerned Artisan Coffee shop.*

Please select the type of feedback you would like to provide*

I have a suggestionI want to say thanks or complimentI want to complain

Please tell us what your complaint is about*

Can you tell us a bit more ?

Can you tell us a bit more about the service ?

Slow service - Order took too long to prepareSlow service - Long waiting time to place orderBad service- bad attitude from staff

Please provide details about the service quality.

Please rate the service you received from 1 to 5: ⭐⭐⭐⭐⭐ Excellent ⭐⭐⭐⭐ Good ⭐⭐⭐ Average ⭐⭐ Poor ⭐ Very Poor *

Can you tell us a bit more about Cashiering Issue?

OverchargedNo ChangeCard Machine troubleshootingScan to pay troubleshooting

Please tell us more about the issue

Can you pick the particular area this relates to?

Order Not receivedOrder Incorrect -Received the wrong drink/food itemOrder Incorrect - customization (e.g., wrong milk, flavor, etc.)Order Incorrect - missing items in order

Please give us details about the order issue.

Can you pick the particular area this relates to?

Please tell us more

Please rate the cleanliness of the store from 1 to 5 stars: ⭐⭐⭐⭐⭐ Excellent ⭐⭐⭐⭐ Good ⭐⭐⭐ Average ⭐⭐ Poor ⭐ Very Poor *

Tell us more about the issue with our promotion/offer

Promotion Not Applied - The discount was not applied at checkout.Expired Promotion - Tried to use a promotion that had already expiredUnclear T&Cs - The terms of the promotion were confusing or misleading.Limited Availability - The promotion was unavailable for certain items or locations.Communication Issues - Did not receive information about the promotion in time

Can you pick the particular area your suggestion relates to?*

Give us more details about your suggestion.

Please select the area for which you would like to say thank you/compliment*

Please tell us more about your compliment

Please tell us more