
PRIVACY POLICY AND PRACTICES
We at Urban League of San Diego County are committed to assuring the privacy of individuals and/or families who have contacted us for assistance. We realize that the concerns you bring to us are highly personal. We assure you that all information shared, both orally and in writing, will be managed within legal and ethical considerations. Your “nonpublic personal information,” such as your total debt information, income, living expenses, and personal information concerning your financial circumstances, will be provided to creditors, program monitors, and others only with your authorization and signature on the second
page of this form. We may also use anonymous aggregated case file information to evaluate our services, gather valuable research information, and design future programs.
Information We Collect
We collect personal information to support our Housing and Financial Capabilities operations and to aid you in shopping for a home mortgage, sustaining your home mortgage, or attaining housing stability. We collect personal information about you from the following sources:
- Information we receive from you orally, on applications or other forms, such as your name, address, social security number, date of birth, employer, occupation, assets, debts, and income; and
- Information about your transactions with us, your creditors, our affiliates, or others, such as your account balance, payment history, parties to your transactions, and credit card usage and
- Information we receive from a credit reporting agency, such as your credit bureau reports, your credit history
and your creditworthiness.
Information We May Disclose
We may disclose the following kinds of personal information about you:
- Information that we receive from you on intake or other forms, never date of birth, name or social security;
- Information about your transactions with us, our affiliates or others,
- Information we receive from a consumer reporting agency and
- Information that we receive from personal and employment references.
To Whom Do We Disclose
So long as you have not opted out, we may disclose some or all of your personal information that we collect to the
following types of unaffiliated third parties:
- Financial service providers, such as companies engaged in providing home mortgages or home equity loans,
- To your creditors or third parties where we have determined that it would be helpful to you, would aid us in counseling/coaching you to reach your housing goal, or is a requirement of grant awards, which makes our no-cost services possible to your community.
- We may also disclose any nonpublic personal information about you or former customers to anyone as permitted by law (e.g. if we are compelled by legal process).
- Others, such as nonprofit organizations, are involved in community development, but only for program review, auditing, research, and oversight.
Before sharing personal information with unaffiliated third parties, except as described in this policy, we will give you
an opportunity to direct that such information not be disclosed.
Confidentiality and Security
We restrict access to personal information about you to only those employees who need to know that information to provide products and services to you and to help them do their jobs, including underwriting and servicing loans, making loan decisions, aiding you in obtaining loans from others, and financial & housing counseling. We maintain physical and electronic security procedures to safeguard the confidentiality and integrity of personal information and guard against unauthorized access. We use locked files, user authentication, and detection software to protect your information. Our safeguards comply with federal regulations to guard your personal information.