Hybrid Program - Synthesis Health Lab + Acupuncture  Terms & Conditions

Please read the following terms and conditions carefully so that you know what to expect and feel comfortable and informed. 

The Synthesis Health Lab Signature Program is a 12 month annual rolling membership which gives you full access to the online platform + program. You will also have up to 20 acupuncture sessions to use with Shelley Cerny LAc during that 12 month period. Questions about program material should be referred to Shelley Cerny LAc. Your membership will not automatically roll over; approximately 30 days before your renewal date you’ll receive an email with renewal instructions which are important whether or not you choose to reapply for another year. Access to the Synthesis Health Signature Program Content, the Members only shop + lab ordering, the Members Lab Notes, and other client privileges are entirely dependent on an active membership within the Synthesis Health Signature Program.  If you choose not to renew your membership, access to all of these resources will cease when your subscription expires. *Please note the program price goes up each year and you will be grandfathered in at your current joining fee throughout your rolling membership, unless you decide to leave where rejoining is at the everyday price at that time. 

 

Due to the nature of the 12 month annual program + potential acupuncture received, there are no refunds for this program. This is because as a guest in the program, you’ll see firsthand the level of professionalism and care we deliver.  You’ve had direct access to have questions answered by Shelley.  Instead of a money-back guarantee, we provide a lot of information in advance of you joining by nature of the "Lab Notes" section within the Synthesis Health program.  This is only possible because of our integrity and principles.

 

Patient Relationship Disclaimer

Mel Hopper Hoppelman of Synthesis Health Lab does not establish a physician-patient or provider-patient relationship with the individual purchasing this package.

The practitioner from whom you've purchased this Hybrid Package, Shelley Cerny LAc, is solely responsible for all aspects of care provided during the treatment sessions, including compliance with applicable laws and professional standards.

Access to Online Program

Access to the online program is provided as part of this package through an agreement between Mel Hopper Koppelman and your practitioner. You will have access to the program for 12 months from your start date. You may renew access through your provider if you choose.

Mel Hopper Koppelman provides educational content only and does not offer medical advice, diagnosis, or treatment through the program.

Liability

Mel Hopper Koppelman is not liable for any claims arising from acupuncture or other services provided by your practitioner or any other aspect of client care beyond access to the online program.

 

Synthesis Health Lab is based in the United States, and therefore our pricing is entirely in USD currency.  Any taxes, duties, customs charges, or foreign transaction fees you may incur as a result of doing business with us will be your responsibility as this is entirely outside of our control and comes with the territory in international commerce.  

 

Extensions
We maintain a 12 month membership within our programs.  There will be no free extensions of membership based on technical issues as these things are out of our control. Going into this relationship, we should be aligned to the reality that technical issues are inevitable, which may result in the website being down for a short period of time, or the program contents to be inaccessible for a short period of time, etc.  We know these things are bound to happen here and there, which is why we give one year of access. This is plenty of time to absorb these small delays. Please know that we make every effort to resolve technical issues, but at a certain point some of this is outside of our control. If your renewal date approaches and you feel you need more time within our program, that is your choice to renew your membership at that point, whether or not there have been tech challenges here and there. Similarly, if you are having technical issues at any point, it is your responsibility to ask for help.  

Please note that individual results will vary and success is not guaranteed. Our goal is to give you the supplies, support, online tools and education to help kick start your health transformation, but the effort you put in is what will make or break your success levels.There are those who will not recover their health at all with our program, because it all depends on your determination, hard work and ability to follow directions. There are some who will progress quickly, and others who have a much longer journey ahead of them. There are even some people who will not reach their health goals despite following the program, as is the case with health and a very small percentage of the population.  As an autonomous, empowered adult, the understanding needs to be in place that you will take full responsibility for your health. 

 

These terms and conditions are extremely simple and easy to understand. It is at the sole discretion of the company if irresponsible behaviour is conducted at any time from a client, including but not limited to, abuse to team or other clients, copyright infringement and other low vibrancy behavior. Common sense, taking responsibility and keeping things simple is how we like to run things to ensure it’s a positive, fair, vibrant and happy place to be.

 

Program Disclaimer
No Medical Advice: The information and content provided in this coaching program, including but not limited to, all text, graphics, images, and communications, are for general informational purposes only and do not constitute medical advice, diagnosis, treatment, or a doctor-patient relationship. The guidance offered is not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read or learned in this program.

No Doctor-Patient Relationship: Participation in the online portion of this program does not establish a doctor-patient relationship between you and any of the coaches and online facilitators. Our role is to support and assist you in reaching your personal growth and wellness goals; however, all decisions made in the course of this program, especially those relating to medical treatment, diagnosis, or health care choices, should be made in consultation with your healthcare provider.

Personal Responsibility: You acknowledge that you are participating voluntarily in using our online coaching services and that you alone are solely and personally responsible for your choices, actions, and results, now and in the future. You accept full responsibility for the consequences of your use, or non-use, of any information provided by our coaches or in this program, and you agree to use your own judgment and due diligence before implementing any idea, suggestion, or recommendation from this coaching program to your life, family, or business.

Limitation of Liability: The coaches, facilitators, and representatives of this program will not be liable to you or any third-party for any direct, indirect, consequential, exemplary, incidental, special, or punitive damages, including lost profit, lost revenue, loss of data, or other damages arising from your participation in this program, even if we have been advised of the possibility of such damages.

This disclaimer forms part of the Terms and Conditions of our coaching program. By agreeing to participate in our coaching program, you also agree to this disclaimer. If you have any questions or concerns about this disclaimer or any aspect of our program, please do not hesitate to contact us for further clarification.

 
Infringement and Copyright Violations - Please read carefully

We have had past attempts at hacking our site, copying our content, illegal downloading, and other infringements.  Please be aware that we have developers setting up password IP tracking and security violation IP tracking for all program platform access and video IPs meaning that we will be able to know immediately if logins have been shared and or video trainings inside the platform have had attempts of illegal downloading, copyright violations and sharing. 

It’s probably the lowest vibrancy possible but any clients found doing any of this illicit activity will have their membership cancelled immediately without warning, obviously with no refund and be black listed from all of our business entities. 

This program is here to inspire original thought built around solid principles and foundations. Those who are selected for this program should know the basic common sense around this area especially as it is your integrity and principles that will align you to good behavior, as well as success in your health goals. How you do one thing is how you do everything.

DEFINITIONS

“Authority” means the Secretary of State for the Home Department and where the context permits, reference to the Authority in these Terms and Conditions shall include reference to an employee of the Authority. 

“Fees” means the price or rate for the Project given in the Purchase Order.

“Key Personnel” means any person named on the Purchase Order as key personnel or any person who the Authority notifies Consultant is to be regarded as a key personnel during the course of the Project.

“Project” means the consultancy services described in the Purchase Order and any associated documentation

“Order Number” means the unique number that appears on the Purchase Order. 

“Parties” means the Authority and the Consultant. 

“Purchase Order” means an order for consultancy services served by the Authority on the Consultant which includes a description of the Project, the Fees payable and any terms applying to the Project which are additional to these Terms and Conditions. 

“Consultant” means the person, firm or company whose name appears as the addressee in the Purchase Order. 

“Terms and Conditions” means these terms and conditions for the supply of consultancy services.

 

GENERAL 2.1 These Terms and Conditions together with the relevant Purchase Order and any other document, plan or specification referred to in the Purchase Order constitute the contract between the Parties for the Project (“the Contract”). 2.2 In the event of any conflict between a clause in these Terms and Conditions and a term of the Purchase Order, the term of the Purchase Order shall prevail. 2.3 The Contract constitutes the entire agreement between the Parties relating to the Project and replaces all previous negotiations, agreements, understandings and representations whether oral or in writing. However nothing in the Contract shall limit or exclude any liability for fraud. 2.4 Nothing in this Contract shall have the effect of making the Consultant a servant or employee of the Authority. 

THE PROJECT 3.1 The Consultant shall carry out and complete the Project: a). in accordance with the Purchase Order; b). with reasonable skill, care and diligence; c). to the reasonable satisfaction of the Authority d) (where applicable) using staff or agents with appropriate skills and qualifications. 3.2 The Consultant shall not place or cause to be placed any orders with third parties or otherwise incur any liabilities to third parties in the name of the Authority without the prior written consent of the Authority. 

TIME OF PERFORMANCE 4.1 The Consultant shall carry out the Project by the date or in accordance with the timescales set out in the Purchase Order or in accordance with any timescales reasonably notified to the Consultant by the Authority. 4.2 The Consultant shall submit such detailed programmes of work and progress reports as the Authority may from time to time require. 4.3 The Consultant shall notify the Authority immediately if it becomes aware of any event that it believes is likely to delay or impede the Project. 4.4 In the event that the Consultant fails to meet a date or dates set out in the Purchase Order or comply with the timescales contained in the Purchase Order it shall, on the request of the Authority, and without prejudice to the Authority’s other rights and remedies, arrange to provide all such additional resources as are necessary to fulfil its obligations at no additional cost to the Authority. 

CONSULTANT’S PERSONNEL AND SECURITY 6.1. The Consultant shall make Key Personnel available for the purposes of the Project and shall not make any changes in the Key Personnel without the prior written approval of the Authority. 6.2 If and when requested by the Authority, the Consultant shall provide the Authority with a list of the names and addresses of any persons being used in the Project or any part of it specifying in each case the capacities in which they are involved and giving such other particulars, evidence of identity and other supporting evidence as the Authority may reasonably require. 6.3 The Consultant shall comply with any notice reasonably given by the Authority stating that a person named in the notice is not to be involved any further in the provision of the Project. The Consultant shall bear the cost of complying with such a notice. 6.4 Where the Project is being carried out at Premises owned or occupied by the Authority: a). the Consultant shall comply and shall ensure that its staff, subcontractors and agents comply with any rules or regulations applied by the Authority in relation to security at its premises; b) if the Authority gives the Consultant notice that any person is not to be admitted to or is to be removed from its land or premises or is not to become involved in or is to be removed from involvement in the Project, the Consultant shall take all reasonable steps to comply with such notice and shall bear the cost of any such notice. The Consultant shall ensure that any person who is removed is replaced by someone of equivalent qualifications and experience. 6.5 If the Consultant employs anyone for the purposes of providing the Project, the Consultant shall not unlawfully discriminate within the meaning and scope of the provisions of any act of Parliament relating to discrimination in employment. 

PAYMENT. All payments are in full upfront before entering the 12 month program. There are no refunds for this program. 

INTELLECTUAL PROPERTY 10.1 The intellectual property rights (including the copyright) in any reports, documentation or materials are hereby assigned to and shall vest in the Consultant. This condition shall survive the termination of this Contract.

 

CONFIDENTIALITY AND OFFICIAL SECRETS 12.1 The Consultant undertakes to comply and to procure that its employees comply with confidentiality policies. 12.2 The Consultant undertakes to keep secret and not to disclose and to procure that its employees, sub-contractors and agents keep secret and do not disclose any information of a confidential nature which it has obtained by reason of this Contract. Nothing in this clause applies to information that is already in the public domain or the possession of the Consultant other than by reason of breach of this clause. 12.3 The provisions of this Condition shall survive the termination of this Contract however that occurs. 

CONFLICTS OF INTEREST 13.1 The Consultant shall disclose to the Authority any actual or potential conflict of interest arising from the Project as soon as is reasonably practicable after becoming aware of the conflict. 13.2 If the Parties are unable to resolve the conflict to the reasonable satisfaction of the Authority, the Authority shall be entitled to terminate the Contract with immediate effect. 

RIGHTS OF THIRD PARTIES 14.1 This Contract shall not create any rights which are enforceable by anyone other than the Parties. 

HOLD HARMLESS  15.1  The Authority agrees to hold Consultant harmless for any injuries, including death that may come as a result of the use of the program.  15.2  The Authority recognizes that the Consultant is acting as a Consultant, and that a consulting relationship does not imply a medical relationship.  The Consultant is providing general information in good faith, and the Authority agrees to refer to their physician for specific directions and advice regarding any actions they may take towards their health, as well as any adverse possibilities that may arise.

 

TERMINATION 16.1 The Consultant shall notify the Authority in writing immediately upon the occurrence of any of the following events: a) (where the Consultant is an individual) if a petition is presented for the Consultant's bankruptcy or a criminal bankruptcy order is made against the Consultant, or the Consultant makes any composition or arrangement with or for the benefit of creditors, or makes any conveyance or assignment for the benefit of creditors, or if an administrator is appointed to manage his affairs; b) (where the Consultant is a firm; or a number of persons acting together in any capacity) if any event in (a) or (c) of this Condition occurs in respect of any partner in the firm or any of those persons or a petition is presented for the Consultant to be wound up as an unregistered company; or c) where the Consultant is a company, if the company passes a resolution for winding-up or the court makes an administration order or a winding-up order, or the company makes a composition or arrangement with its creditors, or an administrative receiver, receiver or manager is appointed by a creditor or by the court, or possession is taken of any of its property under the terms of a floating charge. 16.2 The Authority shall be entitled to terminate this Contract by notice to the Consultant with immediate effect if: a). any of the events described in Condition 18.1 occurs; or b). the Consultant has committed a material breach of this Contract which is not capable of remedy; or c). the Consultant has committed a material breach of this Contract which is capable of remedy but has failed to remedy such breach within thirty days of being required by the Authority in writing to do so; or d). (where the Consultant is an individual), if he shall die or be adjudged incapable of managing his affairs. 16.3 The Authority shall be entitled to terminate this Contract at any time by giving to the Consultant not less than thirty days' notice to that effect. 

DISPUTES AND MEDIATION 17.1 Before resorting to litigation, the Parties shall attempt in good faith to negotiate a settlement to any dispute between them arising out of or in connection with this Contract. 17.2 If the Parties are unable to resolve the dispute, either party may, at any time, refer the dispute to mediation by a neutral advisor or mediator (“the Mediator”). 17.3 If the Parties are unable to agree on a Mediator within 7 days of the request by one party to refer the dispute to mediation, they shall appoint a Mediator. 17.4 The Parties shall seek to agree directions for how the mediation is conducted and, failing agreement, they shall seek directions from the Mediator. 17.5 If the Parties reach agreement on the resolution of their dispute the agreement shall be reduced to writing and shall be binding. 

GOVERNING LAW 18.1 Unless the Purchase Order specifies otherwise, this Contract shall be governed by and construed in accordance with the law of the state of Rhose Island (United States) and shall be subject to the exclusive jurisdiction of the courts of the United States

With all that out of the way, we're sincerely excited for this next stage of your journey. Wishing you best effort and great results!

Shelley