360 Review

Date

Location

Team Member (Team Member Being Evaluated)

First NameLast Name

Position

**** Please review the following scale before beginning the evaluation. ****

RATING SCALE – Performance versus position expectations

Greatly Exceeds Expectations - 5
Exceeds Expectations - 4
Meets Expectations - 3
Below Standards - 2
Greatly Below Standards - 1

Average Rating Explained: Average ratings are calculated by adding all the scores and dividing by the total number of ratings. It is their AVERAGE rating.

5 = You’re a Top-Level Performer. You have a general understanding of all aspects of our operations, consistently exceed expectations, innovate, and you motivate others through your own actions.

4 = You’re a Very Good Performer. You exceed expectations of the position and consistently strive to be the best, with few but noted areas for even further growth.

3 = You are currently in good standing and viewed as meeting expectations, but as not fully utilizing the full set of your skills that admittedly exist.

2= Immediate improvement is desired and will be ensured by regular evaluations over a 60-day period to ensure areas of opportunity and desired growth are addressed.

1 = Meet to discuss continued involvement in positional activities and other potential positional matches in our organization.

Day to Day Rating:

	Rating
Attendance & Punctuality: consistently shows up to work on time and prepared.
Professional Appearance: Is dressed in approved uniform, demonstrates good hygiene, and represents our brand positively to guests.
Job Knowledge: Knows the nuts and bolts of their role. Example - knows how to complete a guest transaction, knows our escape rooms and procedures, can operate rooms properly and safely.
Efficiency: How efficient is the team member at their role? Can they run multiple games at a time? Can they properly perform job duties of their position without assistance? Can they keep guests/bookings running in a timely manner?
Initiative: How often is the team member finding productive things to do without being told?
Teamwork: Does the team member work well with others? Do they have a team mentality, or a me mentality?
Guest Service: How well does the team member interact with guests? Do guests usually find them pleasant to interact with? Are they able to maintain a calm demeanor when dealing with guest conflict?
Attitude: Does the team member exhibit a positive attitude during most shifts? Do other employees/managers feel the same?

Day to Day Rating:

	Rating
Attendance & Punctuality: consistently shows up to work on time and prepared.
Professional Appearance: Is dressed in approved uniform, demonstrates good hygiene, and represents our brand positively to guests.
Sales Effectiveness: Ability to close leads, handle objections, and convert inquiries into events.
Guest Communication: Timeliness, clarity, and professionalism in emails, calls, and in person consults.
Event Coordination & Follow Through: Organization and accuracy when planning event details, setting up teams, and coordinating handoff to locations.
Teamwork: Does the team member work well with others? Do they have a team mentality, or a me mentality?
Attention to Detail: Accuracy in event notes, scheduling, contracts, and billing. Avoids errors and oversights.
Attitude: Does the team member exhibit a positive attitude during most shifts? Do other employees/managers feel the same?
Cros-Team Collaboration: Works effectively with GM's, Hosts, and Game Masters to execute a seamless guest experience.
Responsiveness & Availability: Provides timely follow-up, meets deadlines, and is reachable when needed.
Problem Solving & Flexibility: Handles last-minute changes, difficult clients, or scheduling conflicts calmly and professionally.
Brand Representation: Acts as a polished ambassador of the Escapology brand in all guest and partner interactions.
Post-Event Engagement: Follows up after events to request feedback, encourage reviews, or support repeat business.

Day to Day Rating:

	Rating
Attendance & Punctuality: consistently shows up to work on time and prepared.
Professional Appearance: Is dressed in approved uniform, demonstrates good hygiene, and represents our brand positively to guests.
Job Knowledge: Knows the nuts and bolts of their role. Example - knows how to complete a guest transaction, knows our escape rooms and procedures, can operate rooms properly and safely.
Efficiency: How efficient is the team member at their role? Can they run multiple games at a time? Can they properly perform job duties of their position without assistance? Can they keep guests/bookings running in a timely manner?
Initiative: How often is the team member finding productive things to do without being told?
Teamwork: Does the team member work well with others? Do they have a team mentality, or a me mentality?
Guest Service: How well does the team member interact with guests? Do guests usually find them pleasant to interact with? Are they able to maintain a calm demeanor when dealing with guest conflict?
Attitude: Does the team member exhibit a positive attitude during most shifts? Do other employees/managers feel the same?
Leadership & Team Development: Effectively builds trust, trains and grows team members, and delegates properly.
Guest Experience Mastery: Prioritizes 5-star service, handles escalations professionally, and coaches team on reviews/ratings.
Employee Performance Management: Proactively manages underperformance, provides coaching and feedback, and celebrates wins.
Time Management & Prioritization: Handles busy shifts and conflicting demands without dropping critical items.
Culture Building: Demonstrates and reinforces Escapology's values daily. Keeps team engaged, included, and inspired.

Managment and Leadership:

	Rating
Attendance & Punctuality consistently shows up to work on time and prepared.
Professional Appearance: Is dressed in approved uniform, demonstrates good hygiene, and represents our brand positively to guests.
Job Knowledge: Knows the nuts and bolts of their role. Example - knows how to address store issues such as broken equipment, fixing/adjusting scheduling issues, and room functions.
Leadership & Team Development: Effectively builds trust, trains and grows team members, and delegates properly.
Initiative: How often is the manager finding productive things to do without being told?
Teamwork: Does the manager work well with others? Do they have a team mentality, or a me mentality?
Guest Service: How well does the manager interact with guests? Do guests usually find them pleasant to interact with? Are they able to maintain a calm demeanor when dealing with guest conflict?
Guest Experience Mastery: Prioritizes 5-star service, handles escalations professionally, and coaches team on reviews/ratings.
Attitude: Does the team member exhibit a positive attitude during most shifts? Do other employees feel the same?
Operational Excellence: Keeps operations efficient, on-time, and up to Escapology standards.
Financial Acumen: Understands P&L, labor optimizations, upsell strategies, and drives performance improvements.
Employee Performance Management: Proactively manages underperformance, provides coaching and feedback, and celebrates wins.
Communication Skills: Shares critical info early and on time. Adapts communication style to team, peers, and upper management.
Conflict Resolution: Fairly mediates disputes, builds consensus, and preserves team morale.
Innovation & Process Improvement: Implements or suggests ideas that save time, improve experience, or boost team efficiency.
Time Management & Prioritization: Handles busy shifts and conflicting demands without dropping critical items.
Culture Building: Demonstrates and reinforces Escapology's values daily. Keeps team engaged, included, and inspired.

Upper Managment:

	Rating
Attendance & Punctuality consistently shows up when scheduled to meet and prepared.
Professional Appearance: Is dressed in approved uniform, demonstrates good hygiene, and represents our brand positively to guests.
Job Knowledge: Knows the nuts and bolts of their role. Example - knows how to address store issues such as broken equipment, hardware and software issues, and room functions.
Leadership & Team Development: Effectively builds trust, trains and grows team members, and delegates properly.
Strategic Vision & Execution: Sets clear direction, aligns goals across teams, and ensures tactical pans match company vision.
Teamwork: Does the manager work well with others? Do they have a team mentality, or a me mentality?
Empowerment & Delegation: Gives team leaders decision-making authority and trusts them to lead. Avoids micromanagement.
Guest Experience Mastery: Prioritizes 5-star service, handles escalations professionally, and coaches team on reviews/ratings.
Attitude: Does the team member exhibit a positive attitude? Do other employees feel the same?
Operational Excellence: Keeps operations efficient, on-time, and up to Escapology standards.
Financial Acumen: Understands P&L, labor optimizations, upsell strategies, and drives performance improvements.
Employee Performance Management: Proactively manages underperformance, provides coaching and feedack, and celebrates wins.
Communication Skills: Shares critical info early ad on time. Adapts communication style to team, peers, and upper management.
Conflict Resolution: Fairly mediates disputes, builds consensus, and preserves team morale.
Innovation & Process Improvement: Implements or suggests ideas that save time, improve experience, or boost team efficiency.
Time Management & Prioritization: Handles busy shifts and conflicting demands without dropping critical items.
Culture Building: Demonstrates and reinforces Escapology's values daily. Keeps team engaged, included, and inspired.
Scalability & Systems Thinking: Designs or supports scalable processes for hiring, training, marketing, operations, etc.
Resource Allocation & Planning: Makes smart decisions about budget, staffing, technology, and investment priorities.
Transparency & Building Trust: Communicates openly about changes, challenges, and expectations. Builds credibility consistency.
Change Management: Leads calmly through change - keeps others informed, engaged, and aligned.
Executive Presence & Composure: Commands respect and calm in high-stakes or stressful situations.
Brand Stewardship: Protects and strengthens Escapology's identity, values, and reputation.
Cross-Team Alignment: Fosters collaboration between GM's, marketing, tech, and other business units.
Talent Strategy & Succession Planning: Thinks about the long-term development of people identifies and grows future leaders.

Exemplification of Core Values

	Rating
Up for whatever: always willing to help no matter what the task/need is.
Have fun with: ensures that not only they are having fun, but so are other team members and guests.
Do good for others: consistently ensures that the needs for the team and facility are met.
Always striving for better: strives to learn and grow. Takes the time improve their overall knowledge and functions of the facility.

Average Rating: Average ratings are calculated by adding all of the scores and dividing by total number of ratings.

Open Ended Questions:

	Comment:
Describe a time the GM went above and beyond for the team or a guest:
How does this GM support you in your role?
What could they do more of, less of, or differently to be more effective?

Open Ended Questions:

	Comment:
Share an example of when they went above and beyond to secure or support an event.
What’s one area where this coordinator could improve their impact on the guest experience or internal team?
How does this person contribute to the success of the events once booked?

Open Ended Questions:

	Comment:
What is one way this leader inspires or motivates you?
What roadblocks could they help remove to better support your role?
What could the do more of, less of, or differently to be more effective?
What's one strategic decision that made a major impact (positive or negative) in the last year?

Open Ended Questions:

	Comment:
What does this Game Master do exceptionally well during live game monitoring or support?
How well does this person reset rooms, follow checklists, or support the team behind the scenes?
How do they respond when something goes wrong (e.g., tech issue, guest problem, off-script moment)?

Open Ended Questions:

	Comment:
How does this Host contribute to a positive and professional first impression for guests?
What’s one thing this Host does that enhances the lobby or guest waiting experience?
How successful is this person at upselling add-ons or encouraging reviews?

Open Ended Questions:

	Comment:
Describe a time this Assistant Manager improved the team dynamic or helped resolve an issue.
How well do they communicate between team and management?
In what ways does this Assistant Manager demonstrate leadership during busy shifts or challenges?

Strengths/Things to Keep Doing:

	Comment:
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Areas to Improve:

	Comment:
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Comments:

Team Member Evaluation