Delivery Information—Please Read Carefully
- Orders will only be shipped once funds have cleared in our bank account.
- Delivery times may vary depending on the payment method, product availability, and the courier service's delivery time in your area.
- The average delivery timeframe is 3–7 working days.
- Deliveries to certain areas classified as “No-Go” zones may incur additional charges or require special arrangements.
- Courier collection times are between 08:00 and 16:00, Monday to Friday (excluding public holidays).
- To ensure a smooth delivery, please provide your complete and accurate delivery address.
-Once the goods are signed for at the delivery address, the order will be considered successfully delivered and complete.
- No deliveries can be made to plots, farms, construction sites, or township areas.
- If delivery is to a security estate or business premises, please ensure that security personnel or reception staff are informed in advance to avoid delays or returns.
- Please note: courier companies do not always call before delivery, so someone must be available at the delivery address to receive the parcel.
- Courier companies do not deliver to PO Boxes.
Collections (15A Washington Road, Claremont, Cape Town, 7708)
Please allow an additional 1–2 days for any delays or unforeseen circumstances with the inter-courier service, as we have no control over this service. Midrand to Claremont, Cape Town)
Order Processing Times:
- Orders placed on Tuesday typically arrive by Friday afternoon.
- Orders placed on Thursday typically arrive by Tuesday afternoon.
Summary
- To ensure efficiency, orders are processed twice a week—on Tuesdays and Thursdays.
- Delivery: Once dispatched, door-to-door delivery typically takes 3–7 working days, depending on your location.
- Collection (Claremont): Orders are generally ready for collection within 3 working days.
- Please note: Orders are only placed once your payment has cleared in our bank account.