Your Contact Information
Issue Being Reported
*
Contact Name
*
Company Name
*
Contact Phone
*
Contact Email
*
Support Email
*
Your Device Information
Model Number
Serial Number
ESN / IMEI / MEID
SIM Number
Firmware Version
Device Symptoms
Additional Notes
Have 2 or More Devices? Download Form Template > https://lte.callmc.com/device-sheet
Upload Device List
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Define APN Programmed into Device
Device(s) Active on Carrier Network?
Yes
No
Static IP on Device(s)?
Yes
No
Does Device Power Up?
Yes
No
Does Device Boot Up Successfully?
Yes
No
Does Device Connect to Cellular Network?
Yes
No
Does Device Communicate When Connected?
Yes
No
Does Device Have Any Noticeable Problems/Defects?
Yes
No
To expedite the repair process of WWAN Routers/Gateways we ask that you provide the symptomatic device’s modem log and any relevant screenshot (for multiple files, upload a zip).
Upload Modem Log
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Upload Screenshot
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Return Shipping Address*
Ship to Company
*
Ship to Attention
Ship to Address 1
*
Ship to Address 2
Ship to City
*
Ship to State
*
Ship to Zip Code
*
Submit My Request
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