Assessment and Fees:
Sound Services evaluates and assesses devices/systems before providing answers or estimates.
A standard assessment fee of $88.00 is applicable.
For insurance claims, a fixed price quotation fee of $150.00 is offered.
The fee may be required to be paid before assessment.
All repairs include a 90-day parts and labor warranty, from the repair completion date, on the originally reported fault.
Repair Threshold:
Repairs under $200 automatically proceed unless specified otherwise at booking.
You can set a different repair threshold at booking.
Data Backup:
User data may be lost during assessment; please back up critical data.
No liability is accepted for lost data.
Costs and Estimates:
All times and expenses are estimates based on supplier information.
Charges apply for partial or complete repairs, regardless of the estimated outcome.
Shipping expenses are not included unless stated, and prices include GST.
Return and Responsibility:
Sound Services is not responsible for backorders, failed deliveries, or delays.
Customers can arrange their own equipment return, and Sound Services is not responsible for packaging suitability.
Additional packaging supplied by Sound Services is at the customer's expense.
Customers should consider shipping insurance.
Abandoned Goods:
If goods are not collected within 90 days after repair/estimate notice, Sound Services may dispose of them without liability.
SV Number:
Each issued SV number is valid for 14 days only.
Completetion of the RMA Request form means you agree to these Terms and Conditions.