Customer Wants Survey

1
Your Name* This field is required.
First Name
Last Name
2
Name of your organisation* This field is required.
3
What type of organisation are you?* This field is required.
Local Authority
Vehicle convertor/OEM
Community Transport Operator
Other
4
What best describes your role?* This field is required.Select as many as apply to you
Management
Finance
Procurement
Fleet Management
Production Engineering
Service/Maintenance
Other
5
What types of vehicles do you operate/convert/manufacture?* This field is required.
Minibus - M1
Minibus - M2
Coaches - M3
Ambulance / patient transport
Accessible Taxi
WAV/Motability
Other
6
How frequently do you purchase new vehicles for your fleet?* This field is required.
Several times per year
Annually
Less than once per year
7
How many vehicles to you produce each year, and how many have a passenger lift?* This field is required.
Any thoughts?
Total production volume
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Total lift volume
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Total production volume
Total lift volume
Any thoughts?
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Any thoughts?
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8
What type of lift do you prefer and why?* This field is required.
Preferred Lift Type
Why
Underfloor
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Inboard
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Underfloor
Inboard
Preferred Lift Type
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Why
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Preferred Lift Type
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Why
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9
What are the features you look for in a passenger lift?* This field is required.Select all that apply
Weight of the lift
Platform size
Weight capacity (safe working load)
Ease of use
Durability and reliability
Compact design / Space efficiency
Speed of operation
Safety features
Options and accessories
Other
10
What are your biggest influences when selecting passenger lifts?* This field is required.
Cost
Lead time and availability
Compatibility with vehicle types
Maintenance and servicing requirements
Training and support
Convertor/OEM preference
Customer/End user preference
Other
11
Are there any specific regulations or standards you must comply with when selecting a passenger lift?* This field is required.
Yes
No
Not Sure
12
What specific regulations or standards you must comply with when selecting a passenger lift?* This field is required.e.g. IATF, BSI, Reg 107, DIPTAC
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13
What factors influence your purchasing decision the most? Drag the options shown into the correct order* This field is required.1 = most important
14
Do you currently use PLS lifts?* This field is required.
YESNO
15
What has prevented you from using PLS products in the past?* This field is required.Select all that apply
Lack of awareness
Price concerns
Availability or lead time
Other
16
How important is after-sales support & servicing for your decision-making?* This field is required.
Very important
Somewhat important
Not important
17
Who should PLS contact to support your After Sales needs?* This field is required.(e.g. warranty, servicing, parts)
18
Are you interested in new lift innovations or custom solutions for your vehicles?* This field is required.
YESNO
19
Would you be open to a consultation or product demonstration from PLS?* This field is required.
YESNO
20
What is your preferred method of contact for future updates? * This field is required.(Please provide contact details for chosen method)
Preferred Method of contact
Contact Details
Email
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Phone / Video Call
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In-person visit
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Email
Phone / Video Call
In-person visit
Preferred Method of contact
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Contact Details
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Preferred Method of contact
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Contact Details
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Preferred Method of contact
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Contact Details
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21
What is your current wheelchair accessible fleet size?* This field is required.
22
What are your immediate/short term fleet/lift requirements?* This field is required.E.g. how many units and when
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23
Is it important to you that your lift is design, made, and supported in the UK?* This field is required.
YESNO
24
What could PLS do differently to provide a better service to you?* This field is required.
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25
Final Comments:Is there anything else you would like to share about your needs or challenges regarding passenger lifts? If not, leave this question blank
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