• Product Addition/Deletion Requests for Online Customer Level Order Guides

  • Request completion timeframes are based on a variety of factors (number of items to be added/removed, urgency, workload, priorities, etc) for multiple parties. Read the instrustions carefully, specifically for addition requests, and allow a minimum of 1-2 business days for all requests to be actioned. This form is for minor updates.

    NOTE: If products are either new in Traverse and/or not currently online, it can extend the amount of time it takes to get them up and active as the product images/information need to be acquired and a new product entries made online.

    Please plan ahead and get your requests in as soon as possible if you need something done by a specific date, such as a roll-out or a launch.

    If you have 10+ items to add or remove, please use this spreadsheet so long as the items already exist in Traverse as salescat N1 or higher and PROMO pricing is in place. If they do not meet these requirments, please contact Purchasing (purchasing@russellhendrix.com) and Jessi (jlangley@russellhendrix.com) to make sure they are ready to be set up online: Multi-item Addition / Removal Spreadsheet

  • PRODUCT ADDITION

    If you have any N2s, they must be upgraded to at least N1 by Purchasing PRIOR to filling out this form to maintain accurate pricing and allow for automatic curation online.

  • DO NOT PROCEED WITH ADDITION REQUEST

    Before you submit anything to be added online, you need to make sure that products ALREADY exist in Traverse and are NOT SalesCat N2.

    Please speak to Purchasing (purchasing@russellhendrix.com) to have items created and/or updated in Traverse.

  • DO NOT PROCEED WITH ADDITION REQUEST

    Before you submit anything to be added online, you need to make sure that promo pricing is ALREADY in place in Traverse.

    Please speak to Jessi Langley (jlangley@russellhendrix.com) if you need help getting promotional pricing set-up. You can find the requisite forms that she will need for BI to update promo pricing here: G:AdministrationUser ReportsData UpdatesPricing

  • Images / AQ files / spec sheets for new, currently unlisted products

    Please include images of products or AQ sheets with product information if the product does not already exist online, as it can help speed up the addition process. If the product is custom/proprietary, images and information are required to be added with this request and you will be asked to provide them if none are included. Please make sure files are clearly labelled as to what product is being referenced.
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  • PRODUCT REMOVAL

  • Again, please allow a minimum of 1-2 business days to for requests to be actioned.

    Theresa will contact you with any questions or to let you know if it has been completed. Jessi is included for all product additions and deletions, so you may hear from her as well, if she has questions or concerns.

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