Product Queries

Product Queries
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This form is to help us efficiently handle your queries, product returns, or service-related concerns. Please provide as much detail as possible so our team can assist you promptly and accurately. Once submitted, you’ll receive an email confirmation and a member of our team will be in touch within 2 business days.
Ref No.
Fresho Account Name*
Contact Name*
Contact Email Address*
Contact Phone Number*
Invoice Number*
for the product you're querying
Product with issue*
eg: oranges, eggs, mushrooms, bean sprouts etc
Query Type*
Other Query Type - Please provide details here*
Preferred Remedy*
Preference cannot be guaranteed
Please Note:

By submitting this Credit Note request, I acknowledge that approval is subject to:
1. This query has been raised within 24 hours of delivery
2. Clear photo evidence of the issue (uploaded below)
3. Return of stock may be requested by Coastal Fresh, in which case collection will be arranged.
Credit Request Acknowledgement*

Yes, this query has been raised within 24 hours of deliveryYes, I have uploaded clear photos that show the issueYes, I understand that stock return may be requested
Other Preferred Remedy - Please provide details here*
Other comments to assist with processing your query
Photos of Product

Upload or Take a Photo
For your convenience, you can choose how you'd like to provide your image:
- Take a Photo using your device’s camera, or
- Upload a Photo from your files or photo library.
Simply use the option that works best for you!
Product Upload*

Take a PhotoUpload a Photo
Take a Photo*
Upload a Photo*

Cancelof
Reference Number

Product Queries

Photos of Product