Pre-Arrival Form

Pre-Arrival Form

This form must be filled out before receiving access instructions.
Travelers Information
Name*

First NameLast Name
Email*
example@example.com
Phone Number*
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Number of guests in your party:*
Order Confirmation Number*
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Arrival Information
My estimated time of arrival on check-in day:

Hour Minutes

AM/PM Option
Will you be having a party?*

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Do you already have cancellation insurance?*

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Cancellation insurance options:*

I choose to decline cancellation insuranceI would like to receive more information about cancellation insurance
Your Rental Agreement
Rental Terms and Conditions of Use
By his/her electronic acceptance, the RENTER acknowledges that he/she has read and understood the following terms and agrees to the same.

1. GENERAL PROVISIONS - Crosspollinate Vacation Rentals offers real property vacation rental services to persons seeking to rent private residential accommodations for short-term vacations. Crosspollinate Vacation Rentals serves as a rental agent for the owner(s). 
RENTER acknowledges and understands that Crosspollinate Vacation Rentals does not own any rental accommodation and undertakes to act only as reservation agent for the RENTER and Owner. RENTER acknowledges the fact that some of the properties offered by Crosspollinate Vacation Rentals may not be wheelchair accessible.

2. RENT – Unless otherwise indicated on the Vacation Rental Agreement, a Reservation Deposit of 30% of the total reservation amount (including security deposit) be received by Crosspollinate Vacation Rentals before a booking will be confirmed. The balance of the Rent is due 30 days prior to the beginning of the rental period. If the arrival date is within 30 days of the date of booking, Rent must be paid in full for the booking to be confirmed. Crosspollinate Vacation Rentals will provide client with written confirmation of the reservation once the required payment is received. Except for a cleaning fee which may vary from US$100 to US$250 depending on the size of the rented premises, prices posted online are all inclusive (no taxes, commissions, or hidden fees).

3. ARRIVAL and DEPARTURE - Unless other arrangements have been made in advance with Crosspollinate Vacation Rentals, occupancy commences at 4:00 PM on the Arrival Date and terminates at 11.00 AM on the Departure Date. 

4. USE OF PREMISES - RENTER agrees to occupy the Premises peacefully and abide by customary standards of acceptable behavior in the corresponding location:- RENTER is responsible for appropriate and decent behavior of his/her party;- RENTER is responsible for leaving the Premises in good clean order at the end of the RENTER’s stay (see provision #5: “SECURITY DEPOSIT”). Crosspollinate Vacation Rentals strictly prohibit parties of any kind in the rented premises;- RENTER is requested to be careful of noise, loud music, particularly between 8pm and 8am. Should Client or his/her party behave in an indecent or incorrect manner based on civilized standards, they may be asked to vacate the premises with no refund;- RENTER agrees that the Premises are rented for residential use only. RENTER shall not use the premises as a business address, nor shall RENTER conduct any business activities of any nature (such as, BUT NOT LIMITED TO, fashion shows or fashion displays, photo shoots, business meetings, or business receptions) at the Premises without express written permission from Crosspollinate Vacation Rentals obtained at the time of the booking. Smoking is not permitted. Pets are not allowed at any time in the premises. Any violation of this provision shall be deemed a material and incurable breach of contract and shall entitle Crosspollinate Vacation Rentals, the Owner and/or Crosspollinate Vacation Rentals’s local agent (“Local Agent”) to serve RENTER with an immediate notice to vacate, without refund of any monies paid, including the Security Deposit which will be forfeited, and notwithstanding civil action taken on account of the violation.

5. SECURITY DEPOSIT – RENTER is fully responsible for damages caused by RENTER or RENTER’s invitees to the Premises. A Security Deposit must be paid at the same time as the balance of the rent, 30 days prior to the beginning of the rental period. Crosspollinate Vacation Rentals may refuse access to the property if the deposit is not paid on time. This non-interest bearing Security Deposit will be returned 7 working days after the Departure Date, less any additional expenses (i.e. late check-out fees, pay per view programs, extra cleaning charges) and any accidental damages the property or the building may have incurred, excluding normal wear and tear. Please note that Crosspollinate Vacation Rentals does not ‘nickel and dime’ guests for small breakage such as wine glasses or plates, but ask that the property be left tidy upon departure. - A US$75 per room fee will be charged should the property be left in a messy/dirty condition causing more than normal cleaning effort. - Where damage caused by RENTER or RENTER’s invitees exceeds the amount of the Security Deposit, RENTER expressly agrees to reimburse Crosspollinate Vacation Rentals for the excess amount.

6. NUMBER OF GUESTS – Authorized Guests listed on the Vacation Reservation Agreement are the only persons allowed to occupy the Premises overnight. For insurance purposes, the total number of people present at the property at all times (adults and children) must not exceed the maximum number of sleeping places indicated in the property description. Violation of this provision will result in loss of use of the property while the Security Deposit will be forfeited.

7. CANCELLATION CHARGES – It is RENTER’s responsibility to purchase trip cancellation insurance, which is strongly recommended. In the event of cancellation of a booking, even if substituted by another booking, the following cancellation penalties must be paid;- 3.5% of the rental price plus $195 administrative fee, if the cancellation is made at least 120 days before the start of the rental period;- 25% of the rental price if the cancellation is made between 119 and 90 days before the start of the rental period;- 50% of the rental price if the cancellation is made between 89 and 45 days before the start of the rental period;- 100% of the rental price if the cancellation is made less than 45 days before the first day of tenancy.

8. ERRORS, OMISSIONS, PRIOR BOOKINGS, CHANGE, AND WITHDRAWAL WITHOUT NOTICE - The descriptions of locations and accommodations are provided in good faith and based on the latest information provided by owners. However, Crosspollinate Vacation Rentals declines all responsibility for any modifications made by the owner(s) of the properties without Crosspollinate Vacation Rentals knowledge. Photographs of properties are non-contractual and will not be recognized as basis for any claim. Photographs are intended to give a general idea of the appearance and atmosphere of the property and serve no other purpose.

9. STATE OF THE PREMISES AND REPORTING OF ONSITE PROBLEMS - RENTER agrees to immediately inform the Local Agent of any issue, damage or claim concerning the occupancy of the premises. If such issue, damage or claim can’t be resolved with the Local Agent to RENTER’s satisfaction, RENTER must report the problem within 48 hours to Crosspollinate Vacation Rentals in writing (email or fax being sufficient). RENTER acknowledges that any complaint that was not brought to Crosspollinate Vacation Rentals’s attention prior to leaving the property will not give rise to any indemnity. Crosspollinate Vacation Rentals is not liable for any temporary defects or stoppages in supply of electricity, gas, water, plumbing, A/C, cable TV, Internet access or telephone services. Crosspollinate Vacation Rentals is not liable for any inconvenience including but not limited to noise nuisance incurred by RENTER or any member of RENTER’s party and related to maintenance, renovation and/or repairs performed in the building, its common areas or in the immediate vicinity by parties not affiliated with Crosspollinate Vacation Rentals. Crosspollinate Vacation Rentals is not liable for any loss, damage, or inconvenience of RENTER caused by anything beyond its control. Crosspollinate Vacation Rentals is not liable for any pest/rodent infestation or any other adverse environmental conditions, including, but not limited to heat wave, freeze, humidity resulting in mold/fungus development, or other extreme climate conditions.

10. RELEASE, INDEMNIFICATION AND LIABILITY INSURANCE - Absent the gross negligence or willful misconduct of Crosspollinate Vacation Rentals or Owner, RENTER agrees to fully release Crosspollinate Vacation Rentals (and its owners, employees and agents) and Owner (and Owner's employees and agents) from any and all claims (whether they be in contract, tort, or otherwise) liability, loss or cost relating to any loss or damage to any property or person arising in connection with the Property or RENTER's occupancy thereof. RENTER understands and agrees that RENTER is obligated to purchase personal or travelers insurance to cover any such damage or injury. RENTER understands that all valuables left in the Property are done so at RENTER's own risk. All measures have been taken to ensure that the rental property is secure, but it is RENTER's responsibility to make sure proper precaution is taken against theft and burglary. In addition, RENTER agrees to indemnify Crosspollinate Vacation Rentals (and its owners, employees and agents), Owner (and Owner's employees and agents) for all loss, costs, expenses, direct or indirect damages, punitive damages or any other liability incurred by said parties resulting from any act or omission by RENTER in connection with this rental. In the event a court has determined that Crosspollinate Vacation Rentals and/or Owner has any liability hereunder, such liability shall be limited to the total fees paid by RENTER to Crosspollinate Vacation Rentals pursuant to this Vacation Rental Agreement.

11. RIGHT OF ENTRY - Crosspollinate Vacation Rentals, Owner, their representatives and/or agents have the right to enter the Premises, at any time (i) for the purpose of making necessary or agreed repairs, decorations, alterations, improvements, for maintenance or to supply necessary or agreed services; (ii) to verify that RENTER complies with the terms of this Agreement; or (iii) in case of emergency.

12. JOINT AND SEVERAL LIABILITY AND AUTHORITY - All persons signing this agreement as RENTER shall remain jointly and severally liable for all obligations arising hereunder, whether or not they remain in actual possession of the Premises.

13. DISPUTES – Prior to initiating any action, each party agrees to inform the other party of any Complaint, and to make a good faith effort to resolve the issue amicably. If no such resolution can be reached, the parties agree to mediate or arbitrate such dispute or claim. The venue for mediation or arbitration initiated by any party hereto shall be San Francisco, California. In the event a dispute or claim is not resolved by mediation, such dispute or claim must be submitted to binding arbitration. The prevailing party in any mediation or arbitration shall be entitled to the award of attorneys’ fees and costs.

14. NO CONFLICTING TERMS - If there is any conflict between these T&C’s and the Vacation Rental Agreement, to which these T&C’s are annexed, the term in the Vacation Rental Agreement will govern.
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Pre-Arrival Form

Travelers Information

Arrival Information