Fees are calculated according to the scheduled time agreed upon by the tutor and student. No adjustment to fees shall be made for time due to late arrival by the student or by early termination of lesson by the student. The tutor agrees to wait 15 minutes from the time of the scheduled lesson for the student's arrival before considering that lesson cancelled and therefore subject to the full payment of the lesson. Sufficient notice of 24 hours cancelling a lesson, the lesson must be rescheduled for a date within that same month, failure to do so by the student (as it is his or her own responsibility) the lesson will be discarded without refund.
If any connection difficulty should be experienced by the tutor or the student in the first 15 minutes of the lesson the lesson may be rescheduled within the same month with no additional costs. Any malfunction experienced on the student's side causing the lesson not to be completed will be evaluated by the tutor.