Share your electricity story.

1
What's your situation?Select all that apply.
I was disconnected from power and had to pay a fee to reconnect.
I use prepay power and sometimes go without electricity.
I already struggle to pay my power bill and am very worried about the coming price rises.
I have poor credit and some power companies refused to take me on as a customer.
My power company left me on the wrong plan, so I paid more than I needed to.
Something else.
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Section 2: Disconnection & Reconnection FeesRoughly when were you disconnected? (This year? Last year?)
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Which company were you with?
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Roughly how much was the disconnection fee? How much was the reconnection fee?
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How did you pay it? (Borrowed from family, got a loan from WINZ, other?)
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What impact did this fee have on you? (e.g., stress, added debt, longer time without power?)
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Section 3: Prepay power and going without electricityHow often do you go without power due to not topping up?
Occasionally (once or twice per year)
Regularly (once every few months)
Frequently (once a month or more)
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Which company are you with?
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When disconnected, how does this impact your household? (e.g., no heating, no cooking, what do you do to cope?)
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Section 4: Poor credit history and getting refused as a customer. Which power company are you with now?(Note - if you are still disconnected and need help, contact Moneytalks for free advice, freephone 0800 345 123 or free text 4029.)
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Which companies refused to take you on?
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What impact did that have on you? (e.g., stress, longer time without power?)
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How did you eventually manage to get electricity? (Eg. signed up under a friend’s name, went on prepay, found a power company who said yes)
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Section 5: What impact are high electricity prices having on you?(Eg. Don't use the heater; go without basic necessities; stress)
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Which power company are you with?
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What city or town do you live in?
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Are you on a benefit or superannuation?
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Section 6: Which power company left you on the wrong plan?
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How did you find out you were on the wrong plan?
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How much extra did you end up paying?
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Did the company apologise or give you any credit?
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Tell us about your power struggle. Which company were you with? How were you affected?
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Follow-Up. Would you like us to send you information on where to get help if struggling to pay your power bill? If so, please share your email address.
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Could we contact you to talk more about your experience? (If so, please share your contact details.)
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Would you be open to sharing your story to help push for change?We would support you to do this.
Yes, I'm happy to share anonymously.
Yes, I'm happy to share publicly.
No thanks.
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Your name (optional)
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Your phone/email (so we can follow up)We will keep your contact details private.
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