Warranty and Returns Instructions
Please complete the form below to submit a warranty or return request.
Please include:
- Proof of purchase, such as an invoice or receipt
- A detailed description of the issue
- A video clearly showing the problem
Images are also accepted; however, a video is preferred because it helps us assess the issue more accurately.
Providing this information will help us review your request promptly and determine the appropriate resolution.
Thank you for your cooperation.
Important Warranty Information
Point Pod products are covered by a two-year warranty from the date of purchase.
We do not automatically replace a Point Pod when a warranty request is submitted. In many cases, issues can be resolved quickly by email or over the phone without the unit needing to be returned.
If further inspection is required, the unit must be returned to our workshop for assessment and repair. A replacement will only be issued if the unit cannot be repaired.
Important Returns Information
All returned items will be inspected upon arrival.
If the return meets the requirements of our Returns Policy, a refund will be issued. Any applicable costs, including shipping, restocking, re-boxing or damage-related charges, may be deducted from the refund.