Cancellation & Feedback Form
Your Durioo+ Email Address
*
example: duriooplus@durioo.com
Phone Number
Please enter a valid phone number.
Where did you subscribe Durioo+ from?
*
Google Play Store
Apple App Store
Website
What is the age group of your children?
*
Toddler (0-5)
Preschool (6-9)
Primary School (10-12)
Teenager (Older than 12)
What motivated you to subscribe to Durioo+?
*
Example: I don’t have time to filter content on my own
What is your main reason for unsubscribing?
*
Not enough new content
Content is not engaging for my kids
App is difficult to use/navigate
Found better alternatives
Technical Issues
My device isn't supported
App price is too expensive
Just taking a break
Other
Would you consider re-subscribing again in the future?
*
Yes
No
Maybe
Back
Next
Help Us Make Durioo+ Better
Your feedback helps us improve the experience for families like yours.
We’re sorry to see you go. Before we process your cancellation, would you be open to answering a few quick questions?
*
Sure, I’ll share feedback before cancelling
Skip the questions and cancel now
Back
Next
Content & Experience
Overall, how satisfied are you with Durioo+'s content selection?
*
Dissatisfied
1
2
3
4
Satisfied
5
1 is Dissatisfied, 5 is Satisfied
How easy was it to find the content you were looking for?
*
Hard
1
2
3
4
Easy
5
1 is Hard, 5 is Easy
Was the content engaging for you and your child?
*
Yes, content was engaging
Only engaging for my child
Only engaging for me
No, content was not engaging
Which type of content do you want to see more of?
*
Islamic-themed shows and songs
Arts & Crafts content
Educational content
Arabic content
Urdu content
Movies
Content for me (parents)
Other
Please name the shows you or your kid, love to watch?
*
Example: Omar & Hana
What type of content do your kids love but isn't available on Durioo+ yet?
*
Example: Gaming video
What shows would you have liked to see on Durioo+?
*
Example: Bluey
Technical and Support Issue
Which device do you mainly use?
*
iPhone / iPad
Android Mobile / Tablet
Apple TV
Android TV
Samsung TV
Amazon Fire TV
Roku TV / Stick
Web Browser (Laptop/PC)"
Other
[Smartphone] Which Brand Is Experiencing Support Issue?
*
Apple
Samsung
Xiaomi
Oppo
Vivo
Realme
Motorola
Tecno
Honor
Other
[TV] Which Brand Is Experiencing Support Issue?
*
Samsung
Apple Android Smart TV
LG
Hisense
Prims+
Other
What are the technical issues you are facing?
*
App Crashes or Freezes
Login Issues
Playback or Streaming Quality Issues
Slow Performance
Login Issues
Content Not Showing
Describe the issue you are facing.
Subscription & Pricing
How would you rate the value for money?
*
Poor
1
2
3
4
Excellent
5
1 is Poor, 5 is Excellent
Would a cheaper plan with limited content access make you stay?
*
Yes
No
Maybe
What could we add to make the subscription more worth it?
*
What features or benefits do you expect from a paid subscription?
*
Example: More content, Exclusive Features, etc.
Durioo+ App
Please rate features that are available in the app
Which features did you use the most?
*
Parental Control
DuDeen
DuReels
Search
Quran Recitation
Cast
Based on previous question, were there any features you didn't know about?
*
Parental Control
DuDeen
DuReels
Search
Quran Recitation
Cast
I know all those features
Why didn't you use certain features?
Didn't need it
Didn't understand the feature
Didn't know it was there
I use all features
What feature did you wish are available on Durioo+?
Can you please share which alternatives you have found that better meet your needs?
Example: Netflix, YouTube
How satisfied were you with the overall app experience?
1
2
3
4
5
Back
Next
Durioo+ App Is Work In Progress
Any feedback on how we can improve Durioo+?
*
Are you open for us to reach out to you to get more insight for improvements
*
Yes, I would love to share my thoughts
No, thank you
Cancelation Confirmation
We're making changes to the app, would you like to stay for a lower price?
*
Please Select
Yes, i will stay for the improvements
No, I'm fine. Please unsubscribe me
Are you sure you want to unsubscribe?
*
It's okay, I want to keep my subscription
Yes, I want to unsubscribe
I hereby:
*
confirm that all the information provided in this form is accurate and truthful. I understand that I am responsible for any issues or delays caused by incorrect or false information submitted.
Submit
Should be Empty: