Customer Feedback Form
We value your feedback! Let us know about your experience at the Kaua'i Humane Society. Your responses are anonymous and will help us improve the shelter experience for all.
What service(s) did you receive during your shelter visit or encounter? Please check all that apply.
Adoption
Field Trip Program
Community Care Center
Donation/Fundraising
Pet Boarding
Educational Event
End of Life
Foster Program
Lost Pet Search
Outreach/Community Event
Retail Store
Pet Food Bank
Return to Owner
Spay/Neuter Surgery
Stray/Found Animal
Volunteer Program
Other
Please select the areas you are most satisfied with:
Wait/response time
Appropriate solution provided
Polite and attentive staff
Helpful and knowledgeable staff
Communication methods available
Animal housing and shelter environment
Other
Please select the areas you are less satisfied with:
Wait/response time
Appropriate solution provided
Polite and attentive staff
Helpful and knowledgeable staff
Communication methods available
Animal housing and shelter environment
Other
How long did we take to address your concern?
Less than 30 minutes
Less than one hour
1-2 hours
2-4 hours
Less than 24 hours
2-3 days
Less than a week
1-2 weeks
2-4 weeks
I am still waiting
Other
How satisfied are you with our service?
Very satisfied
Moderately satisfied
Moderately dissatisfied
Very dissatisfied
How helpful was our shelter staff?
Very helpful
Somewhat helpful
Not so helpful
Not helpful at all
Which team did you contact or visit for service?
Administration
Adoptions
Development/Donations
Foster
Marketing/Communications
Outreach/Community Events
Front Desk
Veterinary
Volunteer
Other
Please rate your overall experience:
1
2
3
4
5
How likely are you to recommend our shelter programs to others?
Not likely at all
1
2
3
4
Highly likely
5
1 is Not likely at all, 5 is Highly likely
What is your age group?
Under 18
18-25
26-35
36-45
46-55
56-65
65+
Where do you live?
*
Kaua'i
Continental U.S.
Other
Please select 3 or more words that best describe the feeling you had while at the Kaua'i Humane Society:
Compassion
Accountability
Community
Growth
Determination
Honesty
Kindness
Meaningful Work
Knowledge
Responsibility
Respect
Collaboration
Happiness
Justice
Trustworthiness
Other
If you would like to share any additional comments or experiences with us, please do so here:
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