• Repair service order

    -- customer's page --
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  • Supplimental documents below will help with request approval:

    • Proof of Manufacturer Authorization (e.g., email thread or screenshot showing services approved by manufacturer)

    Factory warranty typically excludes issues caused by user error or misuse, including but not limited to: poor adhesion, “blob of death”, user modifications, resin leaks, accidental or physical (cosmetic) damage (vandalism)

    ⚠️ Without verified manufacturer approval, this service order might be billed at the customer’s expense.

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  • Technician's Page

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  • A. Standard (Shop-Managed)
    for repairs performed inside paid shifts
    - Customers pay our posted shop rates
    - customers get 30-day warranty for the repaired issue
    * Technician gets hourly base pay + 10% commission
    ** the transaction should be recorded using shop receipts.

    B. Extended Hours Service
    for this option, please stay off the HomeBase clocking
    - Customers pay our posted shop rates
    - customers get 30-day warranty for the repaired issue 
    * Technician gets flat 50% pay for the service performed (labor charge). 
    ** the transaction should be recorded using shop receipts.

    C. Off-Site Service
    service must be performed outside although the shop can be set as a pick-up and drop-off location for this transaction.
    - set your own rates/quotes with customers 
    - specify your own disclaimers, terms on warranty coverage.
    * it is advised that technicians pay 10% back to the shop for referral
    ** the transaction should NOT be recorded using shop receipts.

    Please fill this form (just one-time purpose) so that the 3 types of transactions can be clearly differeciated for all future notes.
    https://tally.so/r/3NOYLp

    Click submit to a formal invoice to {customerName93} via {bestWay} {phone} {email}.
    * or save for later
    ** use the button "Back" to choose filling as a customer to review the customer's entry

  • Drop-Off Repair Service Instructions

    Include a simple note: The more details, the better. For example, use "Buzzing Z-axis" instead of "Bad Z." with your phone# so that we can determine which unit is linked this service request.

    Tech Discovery: If additional, unavoidable repairs are required, we might contact you or apply actions at our discretion. E.g. a unit is dropped off for an LCD screen replacement but is discovered to have a faulty MOBO, we will start with MOBO replacement.

    Your approval on supplies & parts: We might replace minor parts or use a small amount of filament/resin for testing purposes without seeking further approval. Normally minor cost under $20 will be at our discretion.

    Your approval on labor hours: If the service labor is more than 1 hour of the estimated, we might ask and wait for your approval before proceeding.

    Service coverage

    30-Day Service Warranty: Repairs are covered for 30 days for the same issue serviced. This does not cover user errors, including firmware modifications, hardware alterations, or misuse.

    Repair Cost Limitations: If the repair cost exceeds 50% the current market value of the unit, we might decline service.

  • --- Manufacturer's Warranty Coverage ---

    If this service is covered under factory warranty (with ALL charges billed to the manufacturer), we will contact manufacturer for the above parts/labor approval. Please provide the following:

    • Original purchase order number
    • Screenshot/email showing manufacturer’s authorization (optional)
    • Shipping arrangement (manufacturer reimbursed shipping)
    Issues commonly EXCLUDED from warranty include but are not limited to: poor bed adhesion, resin leaks, hotend clogs/blobs, user firmware or hardware modifications, or other signs of misuse—unless previously authorized by the manufacturer. Without proof of coverage, repairs might be quoted & charged separately at customers' cost.

  • Please ship ONLY the bare unit or the defective part (no accessories, no loose parts. PLEASE keep your original build plate, UV lid etc in your possession).

    This effort minimizes shipping weight and significantly reduces risks of damage during transit, including spills of resin or carbon powder besides scratches/dents etc.

    We will ship a BARE unit back to you (the sender) after the service with ZERO accessory, ZERO parts, ZERO tool (No UV lid, no build plate etc).

    Please refer to our instructions here:
    https://greatdealsnv.com/pages/return-reship-instruction

  • Abandonment Policy

    • Items not retrieved within 60 days of service completion may be considered abandoned.
    • If repair costs knowingly exceed the item’s resale value and the customer does not retrieve the item.
    • If storage fees exceed 50% of the item's estimated market resale value.
    • If there is no response within 30 days after notification of repair completion or required action.

    Abandoned items may be recycled, resold, or disposed of at our discretion without further notice.

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