Welcome

Name* This field is required.

Email* This field is required.

contoh@contoh.com

How many clients do you typically serve per month? (Select one)* This field is required.

0 – I’m currently in between clients

1–2 clients

3–5 clients

6–10 clients

11–20 clients

More than 20 clients

Which of the following best describes you?* This field is required.

A service-based business owner (an entrepreneur who provides professional services to clients)

A professional who works with clients on a project or ongoing basis (e.g., designer, consultant, developer, coach, agency owner)

A freelancer

None of above

Which platforms do you currently use to offer your services?(Select all that apply)* This field is required.

Upwork

Fiverr

Freelancer.com

Toptal

PeoplePerHour

Guru

99designs

Instagram

Facebook / Facebook Groups

Twitter / X

Behance

Dribbble

Your own website or portfolio

Email outreach / cold emailing

Local or personal network (referrals, word of mouth)

Other

,What type of feedback do you usually collect from your clients?(Select all that apply)* This field is required.

For testimonials to promote my services

To improve the quality of my work or project outcomes

For internal team improvement

To understand client satisfaction

To identify areas of miscommunication or unmet expectations

For performance review (e.g., speed, responsiveness, professionalism)

I don’t actively collect feedback

Other

Which methods do you currently use to collect feedback from your clients? (Select all that apply)* This field is required.

Google Forms or other survey tools

Feedback requests via chat (WhatsApp, Telegram, etc.)

In-app or platform feedback forms (e.g. Upwork reviews)

Video or voice calls

I don’t usually ask for feedback

Other

How often do you ask clients for feedback after completing a project?* This field is required.

After every project

Only for long-term clients

Occasionally, when I remember

Rarely or never

Other

Do you currently use client testimonials to attract new clients?* This field is required.

Yes, on my website or portfolio

Yes, on social media

Yes, on freelance platforms (e.g. Upwork, Fiverr)

No, but I want to

No, I don’t think they help

Other

How important do you think testimonials or social proof are in winning new clients?* This field is required.

Extremely important

Somewhat important

Not very important

Not important at all

What challenges do you face when trying to collect valuable feedback from clients? (Select all that apply)* This field is required.

Clients don’t provide feedback at all

Clients provide vague or unclear feedback

Clients are too busy to respond

I don't know how to ask for useful feedback

I don’t feel comfortable asking for feedback

I don't know how to structure the feedback process

The feedback I receive isn’t specific enough to act upon

Feedback is often too positive or only compliments

I don’t receive feedback in a timely manner

Clients are hesitant to provide honest feedback

Other

How often do you find it difficult to get valuable feedback from clients?* This field is required.

Very often

Occasionally

Rarely

Never

What is the main reason clients are hesitant to give you detailed feedback?* This field is required.

Fear of hurting my feelings

They don’t think feedback will help

They don’t know how to give constructive feedback

They are too busy to provide feedback

They don’t feel comfortable providing negative feedback

Other

Tell us about any other challenges or difficulties you've experienced when trying to collect feedback from your clients.

What factors make it difficult for you to improve your services in a way that attracts more clients? (Select all that apply)* This field is required.

I’m not sure what potential clients are really looking for

I struggle to turn client feedback into compelling testimonials

I’m unsure how to present my services to stand out from competitors

I don’t have a clear personal brand or niche

I find it difficult to package my services in a way that appeals to clients

I lack the marketing skills to promote myself

I don’t know which platforms are best for finding the right clients

I’m unsure how to showcase social proof (e.g., testimonials, case studies)

I’m too busy delivering work to focus on improving visibility

Other

What would help you feel more confident about improving your services to attract more clients? (Select all that apply)* This field is required.

Clearer insights into what potential clients are looking for

Tools to turn client feedback into powerful testimonials or social proof

Guidance on how to package and present my services effectively

AI-generated suggestions on how to improve my service offer and positioning

Help identifying my niche or unique selling point (USP)

Strategies to promote myself more confidently on social media or platforms

A better understanding of what makes my service stand out

Support in creating case studies or success stories

Marketing tips to freelancers/service providers

Other

Would you find it helpful to have a tool that helps you collect structured feedback from clients automatically?* This field is required.

Yes, definitely

Maybe, if it saves time

Not sure

No, I already have a working system

What would make collecting feedback easier for you? (Select all that apply)* This field is required.

Ready-made templates/questions

Automated follow-up messages after a project

Simple link to send to clients

Embedded forms on my website or email

Ability to track who has or hasn’t responded

Other

Would you find value in using AI to help analyze client feedback and identify areas for improvement?* This field is required.

Yes, that would be very helpful

Maybe, depending on the insights provided

Not sure

No, I prefer reviewing feedback manually

What kind of AI-generated insights would you find most helpful?(Select all that apply)* This field is required.

Summary of client sentiment (positive/neutral/negative)

Common themes or repeated issues across feedback

Suggestions for improving service quality

Alerts for potential risks (e.g., unhappy clients)

Performance tracking over time

Other

Do you currently use client feedback to create testimonials or social proof?* This field is required.

Yes, I use it on my website or portfolio

Sometimes, but it’s a manual and time-consuming process

No, but I want to

No, I don’t think testimonials help

How helpful if a tool could turn positive feedback into testimonial-ready quotes automatically?* This field is required.

Yes, that would save me a lot of time

Maybe, if the output is well-written

Not sure

No, I prefer writing them myself

Which channel you want to use or display testimonials generated from client feedback? (Select all that apply)* This field is required.

My website or landing page

Social media (e.g., Instagram, LinkedIn)

My freelance platform profile (Upwork, Fiverr, etc.)

Pitch decks or proposals

Email marketing

I don’t currently use testimonials

Other

What are your expectations for a tool that can collect structured client feedback, analyze it using AI, and turn positive feedback into testimonials for marketing and social proof?* This field is required.

1. Do you currently pay for any tools or services to support your freelance or service-based work?

YesNo

Which types of tools do you currently pay for? (Select all that apply)* This field is required.

Project management (e.g., Trello, Notion, Asana)

Invoicing & finance (e.g., QuickBooks, FreshBooks)

Design tools (e.g., Figma, Adobe CC, Canva Pro)

Communication & meetings (e.g., Zoom, Calendly)

Marketing & CRM tools (e.g., Mailchimp, HubSpot)

Portfolio or website hosting

Freelance platforms with premium features

AI tools (e.g., ChatGPT, Jasper, Copy.ai)

Feedback or testimonial collection tools

I don’t pay for any tools

Other

What budget do you allocate for supporting tools? (Please specify your budget on a monthly or yearly basis.)* This field is required.

What subscription model would you prefer for a tool that collects feedback, analyzes it with AI, and turns it into testimonials?* This field is required.

Monthly subscription

Annual subscription (with discount)

One-time lifetime license

Free plan with upgrade options (freemium)

I wouldn’t pay for a tool like this