Assess Your Supply Chain, CX & Operational Excellence Maturity Snapshot

Your Supply Chain, CX & Operational Excellence Maturity Snapshot

An instant view of your current performance, risks, and improvement potential
- 1. Full Name: *
  
  First NameLast Name
- Email Address*
  example@example.com
- 3. Job Title/Role:*
- 4. Organization/Company Name:*
- 5. Country / Region*
- 6. Industry Segment*
  
  FMCG / Consumer GoodsMedTech / Pharma / HealthcareIndustrial ManufacturingRetail / eCommerceLogistics / 3PL / 4PLOther
- 7. Customer Experience & Delivery - How well do you understand your top customer delivery and service pain points?*
  
  We don’t systematically track themWe know some pain points but mostly from anecdotesWe track key pain points with regular reportsWe use structured data and KPIs to drive improvementsWe have real-time monitoring and proactively prevent customer pain
- 8. Operations Execution & Reliability - How reliable and consistent are your day-to-day supply chain operations?*
  
  Highly reactive and unpredictableSome stability, but frequent exceptionsGenerally reliable with defined processesProactive, data-driven operations with early issue detectionHighly automated, resilient, and predictable performance
- 9. Procurement & Supplier Management - How effectively do you manage supplier performance and risk?*
  
  No formal monitoring of supplier performanceBasic reviews for a subset of key suppliersStructured KPIs and regular performance reviewsProactive supplier development and risk monitoringStrategic partnerships with predictive supplier risk insights
- 10. Planning & Forecasting Capability - How mature is your demand and supply planning capability?*
  
  Spreadsheet-driven, no formal planning cadenceBasic forecasting but accuracy is inconsistentDefined forecasting process with KPIsIntegrated S&OP with strong cross-functional alignmentAdvanced demand sensing and predictive planning (IBP level)
- 11. Risk Management & Resilience - How well do you identify, measure, and manage supply chain risks?*
  
  No structured risk processesSome awareness, but mostly reactive when disruptions occurDocumented risk register and contingency plansProactive monitoring and leading risk indicatorsPredictive risk sensing and tested resilience playbooks
- 12. Leadership & Transformation Support - How supportive is your leadership team of supply chain investment and transformation?*
  
  Leadership shows little interest in supply chain topicsSupport is minimal or defensive (only when issues appear)Consistent support with defined improvement prioritiesActive sponsorship and resourcing for key initiativesStrategic, long-term commitment to supply chain transformation
- 13. Technology & Digital Enablement - How would you describe your supply chain technology and data landscape?*
  
  Mostly manual processes and disconnected systemsBasic ERP with limited integrationFunctional systems with some automation and integrationWell-integrated platforms and reliable, timely dataReal-time, AI-enabled, predictive decision-making
- 14. Ambition & Aspiration Level - Which statement best reflects your organization’s ambition for supply chain performance?*
  
  We are unsure where to startWe need to fix urgent issues and stabilise performanceWe want to achieve stable, predictable performanceWe want to become a high-performing, data-driven supply chainWe want to be an industry leader in customer experience and resilience
- 15. Is there any additional context you’d like us to know about your supply chain, CX, or operational challenges?
- Overall Maturity Score
- Snapshot - Emerging : You are currently in the Emerging / High-Risk stage.Your supply chain likely faces frequent disruptions, low visibility, and inconsistent customer experience. Stabilisation and basic process discipline are the immediate priorities, particularly around planning, supplier management, and operational control.
- Snapshot - Developing : You are in the Developing stage.Some foundations are in place, but performance is still inconsistent and often reactive. Strengthening your planning reliability, supplier performance management, and operational governance will quickly improve stability and customer experience.
- Snapshot - Managed : You are in the Managed stage.Core processes are functioning and reasonably reliable. The next step is to reduce firefighting by integrating data, improving end-to-end visibility, and tightening cross-functional routines so that issues are prevented earlier rather than corrected late.
- Snapshot - Integrated : You are in the Integrated stage.You show strong cross-functional alignment and maturing digital capabilities. The focus now is on scaling advanced analytics, deeper customer insight integration, and resilience so that your supply chain becomes a true competitive advantage.
- Snapshot - Leading : You are in the Leading stage.Your supply chain demonstrates high customer experience performance, resilience, and operational excellence. The opportunity now is to double down on innovation, collaboration with strategic partners, and continuous improvement to stay ahead of your industry.
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