Your Supply Chain, CX & Operational Excellence Maturity Snapshot
An instant view of your current performance, risks, and improvement potential
Section 1: PARTICIPANT INFORMATION
1. Full Name:
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First Name
Last Name
Email Address
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example@example.com
3. Job Title/Role:
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4. Organization/Company Name:
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5. Country / Region
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6. Industry Segment
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FMCG / Consumer Goods
MedTech / Pharma / Healthcare
Industrial Manufacturing
Retail / eCommerce
Logistics / 3PL / 4PL
Other
Section 2: SUPPLY CHAIN MATURITY SNAPSHOT
7. Customer Experience & Delivery - How well do you understand your top customer delivery and service pain points?
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We don’t systematically track them
We know some pain points but mostly from anecdotes
We track key pain points with regular reports
We use structured data and KPIs to drive improvements
We have real-time monitoring and proactively prevent customer pain
8. Operations Execution & Reliability - How reliable and consistent are your day-to-day supply chain operations?
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Highly reactive and unpredictable
Some stability, but frequent exceptions
Generally reliable with defined processes
Proactive, data-driven operations with early issue detection
Highly automated, resilient, and predictable performance
9. Procurement & Supplier Management - How effectively do you manage supplier performance and risk?
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No formal monitoring of supplier performance
Basic reviews for a subset of key suppliers
Structured KPIs and regular performance reviews
Proactive supplier development and risk monitoring
Strategic partnerships with predictive supplier risk insights
10. Planning & Forecasting Capability - How mature is your demand and supply planning capability?
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Spreadsheet-driven, no formal planning cadence
Basic forecasting but accuracy is inconsistent
Defined forecasting process with KPIs
Integrated S&OP with strong cross-functional alignment
Advanced demand sensing and predictive planning (IBP level)
11. Risk Management & Resilience - How well do you identify, measure, and manage supply chain risks?
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No structured risk processes
Some awareness, but mostly reactive when disruptions occur
Documented risk register and contingency plans
Proactive monitoring and leading risk indicators
Predictive risk sensing and tested resilience playbooks
12. Leadership & Transformation Support - How supportive is your leadership team of supply chain investment and transformation?
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Leadership shows little interest in supply chain topics
Support is minimal or defensive (only when issues appear)
Consistent support with defined improvement priorities
Active sponsorship and resourcing for key initiatives
Strategic, long-term commitment to supply chain transformation
13. Technology & Digital Enablement - How would you describe your supply chain technology and data landscape?
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Mostly manual processes and disconnected systems
Basic ERP with limited integration
Functional systems with some automation and integration
Well-integrated platforms and reliable, timely data
Real-time, AI-enabled, predictive decision-making
14. Ambition & Aspiration Level - Which statement best reflects your organization’s ambition for supply chain performance?
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We are unsure where to start
We need to fix urgent issues and stabilise performance
We want to achieve stable, predictable performance
We want to become a high-performing, data-driven supply chain
We want to be an industry leader in customer experience and resilience
15. Is there any additional context you’d like us to know about your supply chain, CX, or operational challenges?
Overall Maturity Score
Snapshot - Emerging : You are currently in the Emerging / High-Risk stage.Your supply chain likely faces frequent disruptions, low visibility, and inconsistent customer experience. Stabilisation and basic process discipline are the immediate priorities, particularly around planning, supplier management, and operational control.
Snapshot - Developing : You are in the Developing stage.Some foundations are in place, but performance is still inconsistent and often reactive. Strengthening your planning reliability, supplier performance management, and operational governance will quickly improve stability and customer experience.
Snapshot - Managed : You are in the Managed stage.Core processes are functioning and reasonably reliable. The next step is to reduce firefighting by integrating data, improving end-to-end visibility, and tightening cross-functional routines so that issues are prevented earlier rather than corrected late.
Snapshot - Integrated : You are in the Integrated stage.You show strong cross-functional alignment and maturing digital capabilities. The focus now is on scaling advanced analytics, deeper customer insight integration, and resilience so that your supply chain becomes a true competitive advantage.
Snapshot - Leading : You are in the Leading stage.Your supply chain demonstrates high customer experience performance, resilience, and operational excellence. The opportunity now is to double down on innovation, collaboration with strategic partners, and continuous improvement to stay ahead of your industry.
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