1. Introduction
We understand that situations can arise where a participant may need to cancel their conference registration. This Refund Policy outlines the terms and conditions for cancellations and refunds.
2. Eligibility for Refunds
To be eligible for a refund, participants must adhere to the following conditions:
· Cancellation must be made using the online refund application form.
· No refunds for registrants who do not meet the conditions outlined in this Refund Policy.
· No refunds for missed meals, receptions, or coffee breaks.
· The date of receipt of the cancellation notice will determine the applicable refund rate.
3. Refund Policy
· 3 months or more before the event: 100% refund less administrative, Credit Card, and GST fees.
· 60 to 90 days before the event: 50% refund less administrative, Credit Card, and GST/HST fees.
· Less than 45 days before the event: No refunds, but substitutions from the same organization or person are allowed at no charge.
4. Processing Fees and Schedule
Nonrefundable fees
· Administrative Processing Fees of $500 if visa letter of invitation is required and $350 if a letter of invitation is not required (international attendees), $150 for Canadian registrant (non-students) and $100 for student registrants.
· Credit card convenience fee are based on credit card merchant’s policy *
· * GST Fees Paid
Refund processing begins 30 days after the conference ends.
Refund Method
Refunds will be issued to the original payment method, starting 30 working days post-conference, and may take 20 to 30 working days to reflect on your credit card.
Conference Cancellation
Participants will get a full refund if the conference is canceled. Organizers are not accountable for additional expenses such as travel and accommodation.
Force Majeure:
If Help One Another Canada Foundation (HOA) cannot fulfill its obligations for the conference you registered for due to a cause beyond its control (collectively a "Force Majeure"):
HOA may terminate the conference without liability and will be relieved of its obligations to the registrant.
If the conference is terminated due to Force Majeure before the first day, HOA will reschedule the conference and apply your registration fee to the new date.
If you can't attend the rescheduled conference, you may transfer your fee to another conference within 13 months, upon written notification to HOA. HOA reserves the right to approve or deny such requests.
If there is a difference in registration fees, the difference will be charged or refunded to the credit you used to register.
No cash refunds will be provided under any circumstances. Refunds may take up to 20 business days to process.
Contact Information
For any inquiries regarding the refund policy or to request a cancellation, please contact us by email at info@beaconference.ca.