The Culinary Canvas - Platters Inquiry Form

Name

First NameLast Name

Email

example@example.com

Phone Number

Please enter a valid phone number.Format: (000) 000-0000.

Event Location

Street Address

Street Address Line 2

CityState / Province

Postal / Zip Code

Platters

Only applicable for seafood boil (Which seafood boil are you ordering?)

Day of Event

Date

Time Of Event

Hour Minutes

AM/PM Option

Any Allergies and/or dietary restrictions?

The Culinary Canvas – Small Catering Menu Policy

Thank you for choosing The Culinary Canvas. Please review the following policies before placing your order.

Booking & Payment

Cancellation Policy

The 50% deposit is non-refundable under any circumstances.
If the full balance has been paid and the order is canceled at least 72 hours in advance, you will be refunded the remaining 50%.
Cancellations made within 72 hours of your scheduled pickup or delivery are non-refundable, but you may reschedule once within 30 days of the original date, subject to availability.
Missed pickups or deliveries without notice will also be considered a cancellation and are non-refundable.

Pickup Policy

Please arrive at your scheduled pickup time.
If you are running late, please notify us as soon as possible.
More than 10 minutes late: Please contact us with your updated arrival time.
If your new arrival time is more than 30 minutes past your scheduled pickup, your order will be canceled and must be rescheduled for another day, subject to availability.

Note: We prepare all orders fresh and follow a tightly scheduled timeline. Late pickups can affect food quality and impact service for other customers. We appreciate your understanding and cooperation.
More than 20 minutes late without notice:
- Your order will be held until the next business day.
- A $20 next-day pickup fee will be charged due to storage requirements.
- This fee must be paid before pickup is rescheduled or completed.

Delivery Policy

$20 flat fee for deliveries within 15 km. For longer distances, a third-party courier will be used and delivery charges may vary.
Someone must be available to receive the order. If no one is present or reachable, the order will be returned and no refund will be issued.
We are not responsible for food condition impacted by travel time or distance.
If your order is being delivered by The Culinary Canvas and no one is available to receive it, the order will be returned, and no refund will be issued.

If your order is delivered via a third-party service and no one is available, the item will be left at your door, and no refund will be issued.
Important: If your package is left unattended, do not consume the contents. We cannot guarantee the safety or quality of food left outside, as it may be exposed to heat, tampering, contamination, or spoilage. For your health and safety, please arrange to be available at the time of delivery.

Food Allergens & Liability Disclaimer

Our kitchen handles dairy, eggs, gluten, soy, shellfish, seafood, and nuts.
While precautions are taken, cross-contamination may occur.
Customers are responsible for informing guests of potential allergens.
By placing an order, you accept these risks and agree not to hold The Culinary Canvas liable for allergic reactions or adverse effects.

For questions, changes, or cancellations, please email us at theculinaryxcanvas@gmail.com.