2025 Workspace Connectivity Trends Survey and Industry Report

1
What is your role?* This field is required.
IT Manager
Executive/Leadership
Facilities Manager
Community/Space Manager
2
How many locations do you operate or manage?* This field is required.
1
2-5
6-10
10+
Other
3
How do you currently manage your network?* This field is required.
In-house IT team
Managed by a third-party IT provider
DIY/self-managed
4
How well does your current network setup and Wi-Fi reliability support your members’ needs for everyday work?* This field is required.(activities such as video calls, file uploads, general browsing, etc)
Works consistently across the space with few/no complaints
Generally works, but we occasionally get member complaints or experience slowdowns
We frequently have issues like dropouts, slow speeds, or frustrated members
5
Which of the following features are part of your current network setup?* This field is required.(Select all that apply)
User-level Wi-Fi access (e.g. WPA2-secured login per member)
Device-level authentication (e.g. MAC address registration)
Private or isolated networks for members/teams (e.g. VLANs)
Guest Wi-Fi network with separate access
Automated member or device provisioning
Integration with workspace management platform
Real-time visibility into network performance, usage, and connected devices
Ability to assign custom bandwidth tiers to offices/teams
Ability for staff to add/remove member and device connectivity in real-time
6
How do you currently handle onboarding and removing users from your network?* This field is required.
Manually add/remove individuals and/or devices
Use workspace software integration
Provide shared Wi-Fi access for everyone
7
How confident are your staff in supporting network-related member issues and concerns?* This field is required.
Very confident
Somewhat confident, but limited
Not confident
We rely entirely on a third party
8
Do you have insight into how your network is being used by members or devices?* This field is required.
Yes – we track detailed network usage (by company, device, time, etc.)
Somewhat – we have access to limited or basic insights
No – we don’t monitor network usage
I don't know
9
Which of the following best describes how you currently offer internet service to members?* This field is required.
All members use the same default internet plan
Members can upgrade to faster speeds (bandwidth tiers)
Members can upgrade to a private or isolated network (e.g. VLANs)
Members can choose from multiple upgrade options (e.g. bandwidth + private network)
Internet offering is included, but we don't offer upgrades or monetize further
10
How do you feel about monetizing your internet/network offering?* This field is required.
We already do and want to expand it
Interested but not sure how
We don’t plan to monetize
I didn’t know that was possible
11
What frustrates you most about your current connectivity?
12
What are the biggest connectivity or network-related challenges you face today?* This field is required.(Select all that apply)
Slow or inconsistent Wi-Fi
Coverage gaps or dead zones in certain areas
Network outages or downtime
Too many support requests from members
Difficult or manual onboarding process
Frustration with guest network setup
No easy way to help members troubleshoot issues
Lack of visibility into network usage or device activity
Limited ability to assign bandwidth by user, office, or device
No central dashboard or real-time monitoring
Security concerns around shared Wi-Fi
Can't easily segment networks for privacy or compliance
Difficult to manage access for different user types (guests, staff, members)
Hard to scale across multiple locations
Compatibility issues with existing hardware or software
Poor or missing integrations with other tools that I’m already using
13
How confident are you that your current network setup protects member data and meets modern security standards?* This field is required.
Very confident - we have strong security measures in place
Somewhat confident - we have basic protections but there’s room for improvement
Not confident – our setup may leave us exposed to risks
I’m not sure – I don’t have enough visibility into how our network is secured
14
What are your top priorities when evaluating a connectivity or network management solution?* This field is required.(Select up to three)
Fast, stable, and reliable Wi-Fi across the entire space
Strong network security and data protection
Easy user onboarding and access control
Compatibility with existing tools and software (e.g., workspace management, CRM)
Visibility and automation (e.g., analytics, alerts)
Cost-effectiveness and value for spend
Scalable across multiple locations
15
When was your core network equipment (e.g., firewalls, switches, access points) last installed or upgraded?* This field is required.
Within the last 12 months
1-3 years
4-7 years
8+ years
16
Are you planning any upgrades or changes in the next 12 months?* This field is required.
Yes
Considering it
No
17
Share your email and we’ll send the 2025 Connectivity Trends Report straight to your inbox when it’s ready.
example@example.com
Should be Empty: