•Client Rights:
If you receive services, you have a right to the following:
• Receive services from the provider of your choice
• Person centered planning
• File a grievance against provisions of services
• Receive a fair review and hearing of your grievance
Client Responsibilities, and Expectations:
• Follow-through with all commitments.
• Actively participate in all scheduled program session maintaining a 90% participation eligibility requirement.
• Participate in the identification of their skills, interests, and abilities.
• Participate in the identification of their person centered service goals.
• Participate in all job development activities. (as applicable)
• Look for job leads. (as applicable)
• Prepare for noted vocational or community planned activities.
• Look for community resources which will aid your success (such as planning for and utilizing agreed upon method of transportation).
• Identify any needs or accommodations you may need to support your vocational/ community success.
• Strive to meet activity and service expectations.
• Become familiar with any related policies and procedures.
• Participate in your performance appraisal and improve performance, as needed. (as applicable)
• Communicate right away with their Support Specialist about problems that arise.
• Maintain acceptable attendance at work, or your community commitments.
• Complete and submit community participation activity sheets to the program office. (as applicable)
•Participate in HCBS Day services typically scheduled in (4) four hour timeframes. Typically 8am-12pm/1pm-5pm. Agency travel limits for services are within 30 minutes from the clients home address on their PCP.
•It is my responsibility to be ontime, and engaged in service within 15minutes of my DSP arrival time, or a may forfeit service that day at the discrection of the agency.
•It is my responsibility to provide at least three (3) weeks' advance notice for planned absences whenever possible.
•I am responsible for maintaining a minimum attendance rate of ninety percent (90%) over a rolling ninety (90) day period.
•I am expected to participate in scheduled services consistently and communicate any inability to attend as soon as possible. Three (3) unexcused absences, tardiness within a rolling ninety (90) day period may result in a temporary suspension of services.
If services are suspended due to attendance concerns, a team meeting will be scheduled to review service expectations, identify barriers to participation, and determine the steps necessary for services to resume.
AFPS Support Specialist Responsibilities
The AFPS Support Specialist agrees to assist you in:
• Identifying your skills, interests, and abilities.
• Identifying your person centered service goals.
• Preparing for interviews (such as role play, simulation, proper dress, question/answers, transportation). (as applicable)
• Locating and accessing resources within the community (employers, transportation, community information, community events). (as applicable)
• Identifying job leads. (as applicable)
• Identifying supports and accommodations which will enable you to perform to the best of your ability.
• Assist you in negotiating terms of employment. (as applicable)
• Assist in facilitating your relationship with your supervisor and co-workers.
• Understanding your activities policies and procedures.
Your AFPS Support Specialist will also:
• Assist in you scheduling an SBI background check. (as applicable)
• Be an active partner in your development activities.
• Support you in training, or activities. (as applicable)
• Provide feedback and suggest alternative methods of meeting required expectations.
• Be available to you and your employer, as needed and requested. (as applicable)
• Maintain communication with you and your designated point of contacts.
We agree that meeting these terms is a condition of our successful working relationship.