This form can provide you a automated quote by selecting "send me a quote/estimate first’" If you have PO you can place an order directly by attaching the PO and selecting "Place order"
Before returning your instrument, if it has stored data, please make sure it is completely downloaded as all user data is deleted during the service process.
Ensure the instrument is packed in a cardboard box (even if the instrument is in a hard case) to avoid premium shipping charges and assist with avoiding damage in transit.
1. Complete the JOTFORM below, then click Submit button at the bottom of the form to initiate the Return Authorisation process.
2. Click here to complete the Arrange a Collection form. This form must be completed for all shipments, even if you are arranging the shipment with your own carrier. Please make your selection for Collection or Drop Off on the Arrange a Collection form. This is vital to ensure a smooth exportation process.
3. After the submission of this form, your Return Authorisation label will be sent to you by The UK Customer service via email. Please affix this label to the outer packaging for shipping. Please note that this is not a collection label.
4. Wait for your shipping label to be provided via email, then follow the instructions received. You will receive your label direct from our Freight Carrier.
5. Send Instrument for service or await the collection by our Freight Carrier.
Please be advised that this information and the process above is not automated; it requires communication by the UK Customer services team to contact our freight carriers to arrange your shipment, so please give us time to make these arrangements for you.