Cashier Quiz
Name
First Name
Last Name
1. Why do most Goldfingers locations open their doors at 10:31am?
*
Please Select
Having an opening time that doesn't end with 0 or 5 is a good conversation starter with customers.
1 Corinthians 10:31 is our foundational verse
Romans 10:31 is our foundational verse
2. Most customers form their opinion of our restaurant based on _____________, almost exclusively.
*
Please Select
How hot our food is when they receive it
What music is playing in the lobby
The level of customer service they receive
Menu Options
3. Drive Thru workers are required to read the script to customers, every time.
Please Select
True
False
4. What is the first thing a cashier should say to a customer in the lobby after greeting them?
Please Select
Will you be dining in, or taking this to go?
What can I get started for you?
How may I serve you?
5. The most accurate and up to date catering pricing is always on the Goldfingers website or app.
Please Select
True
False
6. If you need to take a customer's order, and the terminal that you are assigned to has been accessed by another employee and left logged in, you should:
Please Select
Continue taking the order as usual
Exit out and log back in using your 4 digit pin or swipe card
Ask the employee that accessed your terminal to come take your order
7. All front of house employees are expected to be proficient at terminal use and navigation in what time frame?
Please Select
Day 1
Day 2
Before the end of Probationary Period
8. You are responsible for the contents of the cash drawer that you are assigned to.
Please Select
True
False
9. How much sugar goes into an urn of unsweetened tea to make it sweet tea?
Please Select
7 measured cups
7 scoops
2 and a half scoops
10. If a customer is calling and ordering over the phone, how expensive does the meal need to be for us to require payment right then (as opposed to at the time of pickup)?
Please Select
$100
$150
$200
$250
11. If a customer is using a coupon, what do we do with the coupon after the transaction is complete?
Please Select
Staple it to the receipt and keep it
Throw it away
Give it back to the customer
Give it to the manager
12. The last thing you do before accepting payment from a customer is ______________
Please Select
Ask if they want a dessert or a larger drink
Tell them thank you for their purchase
Repeat their order back to them
13. The first priority of the drive thru expeditor is _________.
Please Select
Ensuring order accuracy
Making sure the drive thru register worker is paying attention
Keeping the lobby clean
14. The main priority of the Cashier working the Dine In Window is ___________
Please Select
Ensuring order accuracy
Keeping the guests happy
Cleaning
15. The second priority of the Cashier working the Dine In Window is __________
Please Select
Customer service
Being on time
Restocking
16. Cookies are to be made at the opening of every day.
Please Select
True. Every morning. Every time.
False. They can be made in the morning, but only if all the other tasks are done and they can be finished prior to opening.
17. When should Mid-Day Restocking be completed?
Please Select
Noon
Prior to the afternoon shift arriving
Whenever the lobby trash fills up
18. When placing a mop in the mop sink for storage, It is important that the cashiers keep their mop on one side of the mop sink and the kitchen keeps there's on the other.
Please Select
True
False
19. Restocking must not be done until after the store closes.
Please Select
True
False
20. In order to make closing happen faster, the front of house staff can block use all the lobby trash cans except one (to allow the front of house staff to take out most of the trash prior to closing time).
Please Select
True
False
Score Total (out of 20)
*Must score 18/20 or higher to submit
Submit
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