PCA 60 Minute Customized Facial Practical Checklist

PCA SKIN 60 Minute Customized Facial Practical Checklist

Use the recommended checklist below while watching your trainee perform one (1) PCA SKIN 60 Minute Customized Facial. You can use this checklist as one way to check off each item that has been completed, provide feedback using the spaces below, and then give completed checklist to your trainee to use as reference.

The PCA SKIN service offerings require one practical session of the PCA SKIN 60 Minute Customized Facial. Estheticians may want to practice additional customizations separately before performing on a customer.

Service Evaluator

Service Provider

Service Knowledge

Rows	Yes	No
1. Has completed training courses on MEU.
2. Understands skin care enhancement pairings for the PCA SKIN 60 Minute Customized Facial
3.Gathers all products and supplies required to perform the PCA SKIN 60 Minute Customized Facial Protocol

Service Communication

Rows	Yes	No
1. Explains the contraindications and ensures it is safe for the customer to receive the service.
2. Performs consultation using the ME intake form.
3. Asks customer to communicate any questions or concerns at any time during the session.

Service Communication Feedback

PCA SKIN 60 Minute Customized Facial Protocol

Rows	Yes	No
Customer is draped per the draping policy for the treatment
1. Performs Step 1: Cleanse protocol: a. Removes eye/lip makeup b. Performs the first cleanse to the face C. Removes first cleanse product with esthetic wipes d. Performs the second cleanse to the face e. Removes second cleanse product with esthetic wipes.
2. Performs Step 2: Analyze protocol: a. Covers eyes with cotton rounds and uses magnifying lamp to analyze the skin b. Discusses customer concerns, home care routine and service C. Highlights key products used in the facial that address customer's main concerns
3. Performs Step 3: Exfoliate protocol: a. Applies exfoliant to the face with a mask brush b. Massages product into the skin for up to 5 minutes under C. Removes product with a warm towel d. Perform Neck and Shoulder Massage
4. Performs Step 4: Extract protocol: a. Covers eyes with cotton rounds and applies gloves b. Performs extractions C. Applies toner to the face with cotton rounds
5. Performs Step 5: Massage protocol: a. Applies product to the face, neck and decollete b. Perform face, neck and decollete massage
6. Performs Step 6: Treat protocol: a. Applies mask to face, neck and decollete with a mask brush b. Performs hand and arm massage while mask is processing C. Removes mask and massage medium with a warm towel
7. Performs Step 7: Finish protocol: a. Applies Eye Gel b. Applies serum C. Applies moisturizer and SPF
8. Gains agreement for retail purchase and discusses aftercare guidelines and returns customer to the front desk area
Resets treatment room

Protocol Feedback

Additional Feedback for the Service Provider

What does the Manager/Trainer need to continue to work on with the Service Provider

Disclaimer: This PCA 60 Minute Customized Facial Practical Checklist is a confidential document prepared by Massage Envy Franchising, LLC on behalf on ME SPE Franchising ("MEF" MEF is a franchisor and does not own or operate any Massage Envy locations. You are employed by an independently owned and operated franchise, and this checklist was created as a helpful tool to help train you. This checklist can and should be modified as necessary (or advised by legal counsel) based upon any legal concern or other concern. Nothing stated herein is a substitution for your franchisee to ensure compliance with applicable federal, state and/or local laws. You are solely the employee of the franchisee and not an employee of MEF or its affiliates, and your franchisee is not acting as an agent for MEF or its affiliates.

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