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  • Your® Sleeve can only be ordered by a Certified prosthetic technician. If you are a user and are curious about how Your® Sleeve could help you in your daily life, please get in touch with your CPO, or take a look at our partner centers:

    https://www.motiontech.ch/partner-centers

    If the present form seem not to display properly please use the Memo Sheet to collect key info, and come back later to place your order: Your® Liner Memo Sheet

  • 1. Request Type

  • PRESCRIBER

  • REQUEST TYPE

    New patient ? Duplicate order with/without modifications ? Warranty claim ?

  • INDICATIONS

  • FIT OF CURRENT SLEEVE

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  • TROUBLESHOOTING

    Help us pinpoint the issue so we can indicate the most relevant inputs we need to solve this case

  • Unsuitable product

  • Note: Satisfaction warranty claims (for unsuitable products) must be placed within 60 days of the seller's invoice.

  • Broken product

  • IS THE SLEEVE CORRECTLY HEIGHT-ADJUSTED ?

  • Various issues can arise if the sleeve isn't placed at the height it was designed to be placed at, such as paddings and fillings not being correctly placed.

    On the anterior of the sleeve you should see a mark which indicates the middle of the patella.

     

  • Please try again placing the sleeve at the right height, and see if the identified issue persists.

  • INPUTS FOR WARRANTY CLAIM

  • !! HELP US UNDERSTAND - SEND VIDEOS !!

     

    According to the info you filled in the Troubleshooting section, here are examples / recommendations of how to show us the issue.

  •  

  • ⬅  FIT OF SLEEVE: DETAILS

    Unbearable pressure: User complains from pain / numbness very quickly. Sleeve can't even be donned.

    Too tight: Feeling numb or pain after wearing the sleeve for a while. Limb red or discoloured after wearing the sleeve.

    Good fit: Adequate compressions

    Not tight enough: Sleeve is in contact with skin but the compressions are too low. Signs of friction between sleeve and skin. Sleeve moves / slides on the skin during gait.

    Sleeve is larger than limb: Air pockets. No contact between limb and sleeve in some areas.

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  • CHANGES COMPARED TO LAST SLEEEVE

    Tell us what we should keep / change compared to the latest sleeve we made for this user

  • ✅  WE WILL MAKE CHANGES IF NEEDED,
    ACCORDING TO YOUR INPUTS IN THE PREVIOUS MODULES

    This module enables you to access the full sleeve configurator. Use it ONLY IF you want to provide extra details or ask for extra modifications, besides the ones you already described in the Warranty Claim module.

  •  

  • 2. Product Line Selection

  • Sleeve Type

    from Measurements / from Scan
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  • Making a Sleeve from Scan is more labor-intensive and thus more costly. In many situations, a Sleeve from Measurements could suffice.

  • PRODUCT CODE

  • Based on your above choices, your product code is: {productCode1143}

  • 3. Hardness & Thickness

  • SILICONE TYPE

    Your® Sleeve only comes in UniShore. In case you consider a DualShore Sleeve, please get in touch with your MotionTech representative.

  • ✅   Same as last sleeve

    To activate this module, please go back to Page 1 and select "Different from last sleeve" for "Silicone type".

    • Help: Shore hardness selection guidelines 
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    • WARNING: Dynamic silicone might make the donning and doffing harder. You indicated that {patientName} has {prehensionAbility} with his prehension abilities. Are you sure this is the right choice for him ?

    • THICKNESS CONTROL

      We'll apply the base thickness profile shown above. Use this section to modify the local thicknesses of the sleeve.

    • THICKNESS CONTROL

      Use this section to give indications on what you would like for the local thicknesses of the sleeve.

    • Depending on the silicone type of the previous sleeve, we will apply the corresponding default thickness profile. You can have a look at our default thickness profiles by clicking here.

    • ✅   Same as last sleeve

      To activate this module, please go back to Page 1 and select "Different from last sleeve" for "Thicknesses".

    • Thicknesses can't be changed for Sleeves from Measurements

      Sleeves from Measurements only come in pre-defined thicknesses as shown in the above section. If you want to apply pads, fill scars, or modify local thicknesses in any way, go back to page 2 and select "Sleeve from Scan".

    • Help: Zones & Thickness control 
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    • 3D MODEL VALIDATION

      Receive a link to check and validate the 3D model before we initiate production

    • ✅   Same as last sleeve

      An automated analysis of your inputs on Page 1 seem to indicate no modification of the existing 3D model is needed. 

      If you think the existing 3D model should be modified, please go back to Page 1 and cross check your inputs to see if there could be better suited indications.

  • 4. Aesthetic style

  • TEXTILE COVER STYLE

    The style does not influence the price. Sleeve customisation is included no matter what you choose.

  • ✅   Same as last sleeve

    To activate this module, please go back to Page 1 and select "Different from last sleeve" for "Aesthetic Style".

  • Textile Warning EN

  • ✅  We will take the style of the Liner of this patient
    and apply it to the Sleeve

  • ✅   We will wait for your inputs

    We will start working on this case, but will block the production before application of the textile cover. Please make sure to get back to us with your choice quickly to avoid production delays.

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  • ►  Link to our full catalog

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    • Fully Custom: Design Rules 
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    • EXTRA TEXTILE

      Additional textiles to have matching style for sleeve & rest of the prosthesis (socket, cover, etc)

    • Note: You asked for {number} extra textiles. Only 1 textile is offered per order, the extra ones will be invoiced according to our Terms & Conditions.

    • ✅  Socket textile added to order

      We will make a textile with adequate dimensions to fit this user's socket

    • ✅  Cover textile added to order

      We need additional measurements to be able to adjust the textile, margins and fit the picture properly

    •  

    • ✅  Other textile added to order

      We need additional measurements to be able to adjust the textile, margins and fit the picture properly

    •  

  • 5. Shape Capture

  • KNEE FLEXION ANGLE

  • ✅   Same as last sleeve

    To activate this module, please go back to Page 1 and select "Different from last sleeve" for "Knee Flexion".

  • SLEEVE LENGTH

    We always make the sleeve longer than you ask and let you trim it as you want

  • ✅   Same as last sleeve

    To activate this module, please go back to Page 1 and select "Different from last sleeve" for "Sleeve Length".

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  • SLEEVE SHAPE - MEASUREMENTS

    Measure the socket and limb, we will apply adequate reductions.

  • CONTROL MEASUREMENTS

    These measurements will be used to control the dimensional accuracy of the scan

  • ✅   Same as last sleeve

    To activate this module, please go back to Page 1 and select "Different from last sleeve" for "Shape / Compressions".

  • Give circumferences for at least 3 heights, including mid-patella.
    You can give circumferences for up to 7 heights.

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  •  
    • Help: How to take the measurements right 

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    • WARNING: marks visible on the 3D scan indicating the heights at which you took the measurements are crucial to help us be more accurate when we control the scan's dimensions.
      By not drawing marks on the stump before taking the scan, the risk of obtaining inadequate compressions is increased.

    • SCAN

    • ✅   No scan needed: Work from the existing 3D model

      To activate this module, please go back to Page 2 and select "Upload new scan" instead of "Work from the existing model".

       

    • Help: What should I scan ? 

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    • WARNING: You asked for the same knee angle as the last sleeve. If the uploaded scan has a different angle, we will edit the angle digitally, which generates some uncertainty on compressions.

      If you prefer to keep the flexion angle of this new scan, please go back to Page 1 and select "Different from last sleeve" for "Knee Flexion".

    • WARNING: Editing the flexion angle digitally comes with some uncertainty. If you have the possibility, we recommend taking the scan directly with the desired flexion angle.

    • VIDEOS & PHOTOS

    • Help: What to show us in videos ? 
    •      

      A scan gives a static image. Use videos to give us a dynamic understanding.

      		 Talk ! A few words can sometimes make everything crystal clear. The above are only example. Show us what is relevant in your case !
    •  
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  • 6. Shipping & Validation

  • EXTERNAL APPROVAL?

  • We have noted that you will get back to us for the textile design choice. Is there anything else preventing us from working on this case ?

  • DELIVERY DATE

  • We can't forecast a delivery date if the request is placed on hold. Please see our current production lead-times below.

    You will receive an e-mail with an updated forecasted shipping date when your request is released for production.

  •  - -

  • Estimated delivery date for your order:

    In Europe:

    Out of Europe:

    from {minDefault455}

     to {maxDefault459}

    from {minDefault1194}

    to {maxDefault1196}

    *A re-computed date will be provided in the order confirmation e-mail

    *If we have to put this request on hold waiting for inputs from you, every lost day will be added to our target shipping date.

    *A production attempt can always fail, leading to unforeseen delays. MotionTech doesn't guarantee leadtime, these dates are only indicative.

    *Shipping time can vary depending on your location and on the transporter.

    • WHY THESE DATES ? 

    • OUR CURRENT PRODUCTION LEADTIMES:

      Sleeve
      with design:

      		 Sleeve
      without design
      {currentLead}
      open days      		 {currentLead1219}
      open days

    • Leadtime for your order:

      {displayedLead383} business days

      We are currently running in normal mode

      		 +

    • Leadtime for your order:

      {displayedLead383} business days

      We are facing high demand and are working to resorb lead time

      		 +

    • Leadtime for your order:

      {displayedLead383} business days

      We are facing very high demand and are working to resorb lead time

      		 +

    • *The herein indicated Leadtime may be wrong as the need for design may be wrongly accounted for. Wait for the Order Confirmation e-mail for a more accurate date.

    •  
    •  - -

    • Estimated delivery date for chosen shipping date:

      {minDesired462} - {maxDesired464} 

      ↳ Subsequent extra-charge: {extraCharge}

    • Estimated delivery date for chosen shipping date:

      {minDesired462} - {maxDesired464}

      ↳ Subsequent discount / extra-charge: {extraCharge} (no discount / extra-charge)

    • Estimated delivery date for chosen shipping date:

      {minDesired462} - {maxDesired464} 

      ↳ Subsequent discount: {extraCharge}

    • How are discounts / extra charges determined ? 
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    • VALIDATE

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