Your® Sleeve - Ordering platform

Current lead time - With design
/!\ in WEEKdays /!\ Only works if this value is below 50. Contact CGA if we need to put a higher number there.
Current lead time - Without design
/!\ in WEEKdays /!\ Only works if this value is below 50. Contact CGA if we need to put a higher number there.
Your® Sleeve can only be ordered by a Certified prosthetic technician. If you are a user and are curious about how Your® Sleeve could help you in your daily life, please get in touch with your CPO, or take a look at our partner centers:

https://www.motiontech.ch/partner-centers

If the present form seem not to display properly please use the Memo Sheet to collect key info, and come back later to place your order: Your® Sleeve Memo Sheet
1. Request Type
PRESCRIBER
Company
Shipping address
If you already ordered a product from us, just put the city (not complete address).
Prosthetist Name / Surname
Prosthetist e-mail
Prosthetist phone number
Purchase Order n°
Ref n° for your accounting department (optional)
REQUEST TYPE

New patient ? Duplicate order with/without modifications ? Warranty claim ?
Patient Name / Code
Ideally anonymous. This name / code MUST stay the same for future orders.
Has this patient ever had a Your® Sleeve
Does this patient have a Your® Liner ?
Serial n° of previous Your® Sleeve
Serial n° of the last Your® Sleeve of this patient (code printed on the sleeve starting with SMT-S-...)
Serial n° of the Your® Liner
Serial n° of the last Your® Liner of this patient (code printed on the liner starting with SMT-L-...)
Your® Sleeve - Request type?
Auto- Request type
Field set automatically and used by suspension workflows
INDICATIONS
Limb side
Activity level
Prehension ability / strength ? (ability to don & doff the sleeve)
Details on prehension limitations
any info which is relevant to understand how capable is this patient for donning & doffing a sleeve
Weight
in kg
Gender
Birth year
Only the year, not full birth date
Started using a prosthesis in
year of 1st prosthetic fitting
Former sleeve
Which sleeve model is this patient used to the most
Why not use a standard sleeve for this patient ?

Other
FIT OF CURRENT SLEEVE
Upload video(s) showing how the sleeve fits on the socket and limb

Videos of how the latest sleeve fits helps cross-check your inputs and lowers the risk of misunderstanding
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Example
TROUBLESHOOTING

Help us pinpoint the issue so we can indicate the most relevant inputs we need to solve this case
What type of issue are you facing?
Unsuitable product
Note: Satisfaction warranty claims (for unsuitable products) must be placed within 60 days of the seller's invoice.
What is wrong with this sleeve ?

Other
What 3D-design-related issue do you observe?

Other
What makes you say that the silicone type isn't suitable?

Other
Broken product
What part of the sleeve is damaged ?

Other
Design change necessary based on satisfaction warranty complaint ?
Fit issue reported ?
Troubleshooting section complete?
Video input required ?
Too tight / hard donning video required ?
Unresolved question ?
IS THE SLEEVE CORRECTLY HEIGHT-ADJUSTED ?
Various issues can arise if the sleeve isn't placed at the height it was designed to be placed at, such as paddings and fillings not being correctly placed.

On the anterior of the sleeve you should see a mark which indicates the middle of the patella.
Are you sure the sleeve is placed at the right height ?
Please try again placing the sleeve at the right height, and see if the identified issue persists.
INPUTS FOR WARRANTY CLAIM
!! HELP US UNDERSTAND - SEND VIDEOS !!

According to the info you filled in the Troubleshooting section, here are examples / recommendations of how to show us the issue.
Sleeve too tight / donning too difficult ? Don the sleeve to show where / how much
Sleeve too loose ? Don/doff the sleeve and show where / how much
Sleeve too loose ? Pinch and measure excess all along with desired compression
Air pocket ? Show where, how, what is the issue.

How well does the latest sleeve fit on the limb now ?

Rows	.
Proximal
Socket edge
Distal

⬅ FIT OF SLEEVE: DETAILS

Unbearable pressure: User complains from pain / numbness very quickly. Sleeve can't even be donned.

Too tight: Feeling numb or pain after wearing the sleeve for a while. Limb red or discoloured after wearing the sleeve.

Good fit: Adequate compressions

Not tight enough: Sleeve is in contact with skin but the compressions are too low. Signs of friction between sleeve and skin. Sleeve moves / slides on the skin during gait.

Sleeve is larger than limb: Air pockets. No contact between limb and sleeve in some areas.
Design change necessary based on fit report ?
Detail why the product is unsuitable
Please be as extensive and precise as possible.
Your analysis of why/how the sleeve broke
Please be as extensive and precise as possible.
Upload videos (or photos) showing the issue

MotionTech may consider an absence of videos/photos as a lack of appropriate substantiation.
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What is the current stage of this fitting:
Would you be willing to make a new socket if it helps solve the issue ?
CHANGES COMPARED TO LAST SLEEEVE

Tell us what we should keep / change compared to the latest sleeve we made for this user
✅ WE WILL MAKE CHANGES IF NEEDED,
ACCORDING TO YOUR INPUTS IN THE PREVIOUS MODULES

This module enables you to access the full sleeve configurator. Use it ONLY IF you want to provide extra details or ask for extra modifications, besides the ones you already described in the Warranty Claim module.
Besides the issues leading to the warranty request, do you want to ask for more changes ?
Will this sleeve be used with a different socket than the last one ?

Compressions: Changes ?
Thicknesses: Changes ?
Silicone hardness: Changes ?
Knee angle: Changes ?
Aesthetic: Changes ?
Sleeve Length: Changes ?
Design change requested in sleeve edit management module ?
Why such changes ?

Other
Why change the silicone type ?

Other
Describe the expected changes and why in details?
Cross checking information helps ruling out misunderstandings
Is this request with or without design ?
(used for calculating applicable lead time w/wo design)

2. Product Line Selection
Sleeve Type

from Measurements / from Scan
Which Your® Sleeve Product Line do you want to work with ?
How was the last Your® Sleeve made ?
Auto- Sleeve type
Making a Sleeve from Scan is more labor-intensive and thus more costly. In many situations, a Sleeve from Measurements could suffice.
Do you want to upload a new scan or should we work from the existing model ?
PRODUCT CODE
Product Code
Based on your above choices, your product code is: {productCode1143}

3. Hardness & Thickness
SILICONE TYPE

Your® Sleeve only comes in UniShore. In case you consider a DualShore Sleeve, please get in touch with your MotionTech representative.
✅ Same as last sleeve

To activate this module, please go back to Page 1 and select "Different from last sleeve" for "Silicone type".
- Silicone type
  
  Unsure? Tell us a similar sleeve brand / model
- WARNING: Dynamic silicone might make the donning and doffing harder. You indicated that {patientName} has {prehensionAbility} with his prehension abilities. Are you sure this is the right choice for him ?
- THICKNESS CONTROL
  
  We'll apply the base thickness profile shown above. Use this section to modify the local thicknesses of the sleeve.
- THICKNESS CONTROL
  
  Use this section to give indications on what you would like for the local thicknesses of the sleeve.
- Depending on the silicone type of the previous sleeve, we will apply the corresponding default thickness profile. You can have a look at our default thickness profiles by clicking here.
- ✅ Same as last sleeve
  
  To activate this module, please go back to Page 1 and select "Different from last sleeve" for "Thicknesses".
- Thicknesses can't be changed for Sleeves from Measurements
  
  Sleeves from Measurements only come in pre-defined thicknesses as shown in the above section. If you want to apply pads, fill scars, or modify local thicknesses in any way, go back to page 2 and select "Sleeve from Scan".
- Are you happy with the tapered profile show above ?
- Do you want to draw zones on the stump to explain which thicknesses you want ?
- Draw zones on the stump to add a cushion pad, fill a scar / invagination, or give extra comments:
- 3D MODEL VALIDATION
  
  Receive a link to check and validate the 3D model before we initiate production
- ✅ Same as last sleeve
  
  An automated analysis of your inputs on Page 1 seem to indicate no modification of the existing 3D model is needed.
  
  If you think the existing 3D model should be modified, please go back to Page 1 and cross check your inputs to see if there could be better suited indications.
- I want to validate 3D model before printing

Rows	[cm]
Height
Circumference

Rows	[cm]
Height
Circumference

5. Shape Capture
KNEE FLEXION ANGLE
How should we change the knee angle?
Desired knee flexion angle
Values between 0° (straight sleeve) and 45° (max) accepted.
✅ Same as last sleeve

To activate this module, please go back to Page 1 and select "Different from last sleeve" for "Knee Flexion".
How should we change the knee flexion ?
SLEEVE LENGTH

We always make the sleeve longer than you ask and let you trim it as you want
✅ Same as last sleeve

To activate this module, please go back to Page 1 and select "Different from last sleeve" for "Sleeve Length".
Length: Mid-patella to proximal end of sleeve
[cm] - must be minimum 10cm
Length: Mid-patella to distal end of sleeve
[cm] - must be minimum 10cm
SLEEVE SHAPE - MEASUREMENTS

Measure the socket and limb, we will apply adequate reductions.
CONTROL MEASUREMENTS

These measurements will be used to control the dimensional accuracy of the scan
✅ Same as last sleeve

To activate this module, please go back to Page 1 and select "Different from last sleeve" for "Shape / Compressions".
Give circumferences for at least 3 heights, including mid-patella.
You can give circumferences for up to 7 heights.

Have you drawn marks to show the heights at which you took the measurements on the residual limb / socket ?
WARNING: marks visible on the 3D scan indicating the heights at which you took the measurements are crucial to help us be more accurate when we control the scan's dimensions.
By not drawing marks on the stump before taking the scan, the risk of obtaining inadequate compressions is increased.
SCAN
✅ No scan needed: Work from the existing 3D model

To activate this module, please go back to Page 2 and select "Upload new scan" instead of "Work from the existing model".

Upload your scan(s) here

.stl, .obj, .ply, .cpx .iMed or .zip format - preferably upload 2 scans - max 500MB per file
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Knee pre-flexion

Apply a different flexion angle:
WARNING: You asked for the same knee angle as the last sleeve. If the uploaded scan has a different angle, we will edit the angle digitally, which generates some uncertainty on compressions.

If you prefer to keep the flexion angle of this new scan, please go back to Page 1 and select "Different from last sleeve" for "Knee Flexion".
WARNING: Editing the flexion angle digitally comes with some uncertainty. If you have the possibility, we recommend taking the scan directly with the desired flexion angle.
VIDEOS & PHOTOS

Compressible distal end ? Show us how much.
Deformable distal end ? Show us what moves and how.
Protruding zone: Is it soft or hard ? Can it be compressed ? Is it painful ?
Bony areas ? Show us where, how tissues move around it, what is/isn't sensitive.


A scan gives a static image. Use videos to give us a dynamic understanding.	Talk ! A few words can sometimes make everything crystal clear.	The above are only example. Show us what is relevant in your case !

Upload pictures / videos of the socket & stump here

Videos are optimal ! Otherwise pictures can still do the trick.
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6. Shipping & Validation
EXTERNAL APPROVAL?
We have noted that you will get back to us for the textile design choice. Is there anything else preventing us from working on this case ?
Are you waiting for any external approval (e.g. funding, insurance, patient, coworker) ?
How many copies of this liner do you want to order ?

More than 1
DELIVERY DATE
We can't forecast a delivery date if the request is placed on hold. Please see our current production lead-times below.

You will receive an e-mail with an updated forecasted shipping date when your request is released for production.
Current date

DayMonthYear

OUR CURRENT PRODUCTION LEADTIMES:

Sleeve with design:	Sleeve without design
{currentLead} open days	{currentLead1219} open days

*The herein indicated Leadtime may be wrong as the need for design may be wrongly accounted for. Wait for the Order Confirmation e-mail for a more accurate date.

Select an earlier / later shipping date ?
Choose your shipping date

DayMonthYear
Estimated delivery date for chosen shipping date:

{minDesired462} - {maxDesired464}

↳ Subsequent extra-charge: {extraCharge}
Estimated delivery date for chosen shipping date:

{minDesired462} - {maxDesired464}

↳ Subsequent discount / extra-charge: {extraCharge} (no discount / extra-charge)
Estimated delivery date for chosen shipping date:

{minDesired462} - {maxDesired464}

↳ Subsequent discount: {extraCharge}
I have seen and accept this extra charge

Current date - string
(used for calculating default shipping date)
Applicable Lead time w/wo design
[weekdays]. = leadtime either with or without design depending on selected options
Applicable + DualShore Lead time
[weekdays]. = Applicable lead time + DualSHore
Applicable + Waves Lead time
[weekdays]. = Applicable lead time + Waves.
Applicable Lead time all included
[weekdays]. = Applicable LT w/wo design + DS or + Waves.
Displayed lead time
[weekdays] - This is equal to above number except if it's below 7 (=7 if current lead time below 7)
Default shipping date

DayMonthYear
Date type field
Default shipping date - string
.
Min default delivery date EU

DayMonthYear
Date type field
Min default delivery date EU - string
Max default delivery date EU

DayMonthYear
Date type field
Max default delivery date EU - string
Min default delivery date non-EU

DayMonthYear
Date type field
Min default delivery date non-EU - string
Max default delivery date non-EU

DayMonthYear
Date type field
Max default delivery date non-EU - string
Desired shipping date - string
Used to differentiate business days calculation based on which day is the desire shipping date
Min desired delivery date

DayMonthYear
Date type field
Min desired delivery date - string
Max desired delivery date

DayMonthYear
Date type field
Max desired delivery date - string
# Total days of difference with default lead time
Counts week ends, below property counts only business days
# Business days of difference with default lead time
/!\ Capped in negative (~-30 depending on week day) and in positive (~50 depending on week day)
# Days between requested shipping deadline and today
Used to calculate 10% fee when requested delivery date is in 5 days and actual lead time is between 7 and 10 days.
Is requested shipping deadline in 5 business days ?
=1 if yes, empty otherwise
Extra charge / discount - value
VALIDATE
Any final words ?
e.g. specific request / points of attention, remarks about patient's position during scan, etc.
Signature

I agree to MotionTech's Terms & Conditions for the Your® Sleeve service.
Should be Empty:

Rows	Distance to mid-patella [cm]	Perimeter - loose [cm]	Perimeter - tight [cm]
-
-
-
MP
-
-
-

1. Request Type

PRESCRIBER

REQUEST TYPE

INDICATIONS

FIT OF CURRENT SLEEVE

TROUBLESHOOTING

Unsuitable product

Broken product

IS THE SLEEVE CORRECTLY HEIGHT-ADJUSTED ?

INPUTS FOR WARRANTY CLAIM

CHANGES COMPARED TO LAST SLEEEVE

2. Product Line Selection

Sleeve Type

PRODUCT CODE

3. Hardness & Thickness

SILICONE TYPE

THICKNESS CONTROL

THICKNESS CONTROL

3D MODEL VALIDATION

4. Aesthetic style

TEXTILE COVER STYLE

EXTRA TEXTILE

5. Shape Capture

KNEE FLEXION ANGLE

SLEEVE LENGTH

SLEEVE SHAPE - MEASUREMENTS

CONTROL MEASUREMENTS

SCAN

VIDEOS & PHOTOS

6. Shipping & Validation

EXTERNAL APPROVAL?

DELIVERY DATE

VALIDATE

Rows	Same as last sleeve	Different from last sleeve	NA / I don't know
Shape / Compressions
Thicknesses
Silicone type
Knee angle
Aesthetic style
Sleeve length