Gaumard Customer Purchase Experience Survey

Gaumard.com Customer Experience Survey

Please take a moment to complete a brief survey. Your feedback guides improvements to our services.
Overall, how would you rate your shopping experience at Gaumard.com?*

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5

1 is Not satisfied at all, 5 is Extremely satisfied
How likely are you to recommend Gaumard.com to a colleague or peer?*

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2

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4

5

1 is Very unlikely , 5 is Extremely likely
Did you easily find the products or information you were looking for?*

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5

1 is Not at all, 5 is Definitely did
If you used the website’s search feature, how would you rate its usefulness?

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5

1 is Not useful, 5 is Very useful
How did you primarily navigate to the products you wanted? (Select all that apply)*

Browsing menusUsing the search barHomepage promotionsExternal search engine (e.g., Google)Direct link / bookmarked pageOther
Did you find what you were looking for on your first attempt?*

YesNo
Please select your industry or professional area
Do you already own a Gaumard product?*

YesNo
Which factors most influence your purchasing decisions? (Select all that apply)*

PriceProduct selectionShipping speed and optionsPayment methodsEase of purchase processAbility to compare productsCustomer serviceProduct details and documentation
This survey is voluntary and anonymous. Survey responses will be used solely by Gaumard Scientific Company, Inc. for internal analysis and improvements. All data will be handled in accordance with Gaumard’s Privacy Policy and applicable privacy laws.

By submitting this survey, you acknowledge and consent to the collection and internal use of your anonymous responses.

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Gaumard.com Customer Experience Survey