1: You pay, I bake! Full payment is required up front so that I can source your cute cutters, spectacular sprinkles, and perfect packaging. Your payment reserves your spot on my schedule and your pick-up date too! Win win for all of us!
2:No show= no cookies. These cookies are best enjoyed fresh! Not showing up to the agreed upon pick-up time forfeits your order. But take heart- I'll donate your order to a family in need. Need to reschedule your order? Please reach out 2 days prior to your pickup time.
3:Refunds. I can offer refunds up to 24 hours after the payment is accepted. Unfortunately, after that time, I cannot offer refunds as your cutter/supply order has already been placed. But the good news- you get the cookies!
4:Delivery Clause. All orders are pick-up only. Delivery can be an option if you live within 30miles of the pick-up location with an additional fee of .50/mile round trip. I love a good drive ( bonus if that drive is past a Starbucks)!
5:Pickup Dates and Times. Delivery and pick-up times are set upon ordering. This is because other customers need their cookie fix too!I have bulk pick-up dates to accommodate most schedules- so put that cookie pickup in your calendar!
6:Change Cutoff: Decisions are though! But I'm here to help. Order changes can be made up to 2 days after your order is placed. After that, all change requests will be under consideration and a small fee will apply.
7:Inspiration. Thanks tons for bringing those inspo pictures! They're just that - inspiring! But your cookies may not be perfect replicas- I'll try to keep it close!
8:In a Hurry? While I can't accommodate all last minute orders, I will make my best effort to. Orders placed with a turnaround time of under 3 days will require a rush fee to be determined based off order being placed.
9. Price Adjustments: All prices are subject to change. Prices are often dictated by ingredients costs. I'm always trying to provide the best tasting cookies to my clients. This also means i can't honor old pricing ( because the local grocery store won't honor their old flour prices-darn it!)
10:Product Photography. Say cheese! I create replicas of client orders to photograph these pretty sweet lookin' sweets. If you do not want your cookies in the spotlight, please let me know at the time you place your order. Secrets are safe with me.
11:Copycats. Copyrighted images ( think Bluey and Harry Potter) are protected, and I won't be able to replicate them baked goods.( who wants a cookie controversy, right?) I can make a similar color palette though- so let's talk!
12:Pictures are worth a thousand words. But they're not always accurate. Colors and lighting in photos may be slightly different than what you end up with. Also, cookies in photos may not be true to size! (which is a bummer, I'd frankly love to eat an 8.5x11 in cookie)
13:Eenie Meenie Order Minimums. (that didn't rhyme- I'm a baker not a poet). I require a minimum order of at least 1 dozen for custom orders. Need fewer? Stay tuned for a popup shop or pre-sale announced on my Facebook page!
14:It's All Yours Now. Once you pickup your order (thanks again by the way), what happens to your cookies is all up to you! Keep 'em safe!
15:No Ghosts (I'm easily spooked)! To get your order juuuuussst right, I'll need you to reply to my messages as swiftly as possible - otherwise, I may just have to wing it (I'm good at wingin' it- just ask my eyeliner). Questions for me? Please give me about 1-2 hours to reply- I'm usually covered in dough.
16:Achoo! Allergies? Baked goods are often made with foods that can be known allergies. While I can do my best to accommodate, I can't always accommodate allergy-conscious orders. Please do reach out- I may have a perfect referral for ya!
17: Cottage Food Laws: This has been made in a home kitchen not inspected. My kitchen is not nut free, egg free, dairy free, gluten free. Boring disclaimer, but I have to say it per the law. *tips cowboy hat* *straightens Sheriff pin*
18:In Sickness and in Health. While death will never do us part, you're consuming food and with the consumption of anything (including that bottle of wine last night) there are inherent risks. Choking hazards, food illnesses, and allergic reactions are possible - albeit, hopefully far reaching.