If you're not satisfied with the outcome of your complaint, you can contact the Ombudsman, Advocate, Privacy Commissioner, External Advisory Group or Health & Disability Commissioner for an independant review. You have the right to get support from an advocate.
Here are some numbers to help you out:
Ombudsman: 0800 802 602
Privacy Commissioner: 0800 803 909
Health & Disability Commissioner: 0800 555 050 or: Whakatane 07 3124359.