1. Appointments
Appointments can be made via phone, online booking, or in person. Please arrive on time to ensure you receive the full service. Late arrivals of more than 15 minutes may result in a shortened or rescheduled appointment.
2. Cancellations and No-shows
We kindly ask for at least 48 hours' notice for cancellations or rescheduling.
Cancellations made less than 48 hours in advance will incur a 50% charge of the booked service.
No-shows will be charged 50% of the service fee, and may be required to pay a deposit for future appointments.
3. Deposits
A deposit may be required for new clients, group bookings, or appointments over a certain value. Deposits are non-refundable if the appointment is missed or cancelled without sufficient notice.
4. Payments
We accept cash, credit/debit cards, and other digital payments. All services must be paid in full on the day of the appointment.
5. Refunds and Redos
If you are unhappy with your service, please contact us within 7 days. We do not offer refunds, but we may offer a correction service at our discretion.
6. Allergies and sensitivities
It is your responsibility to inform us of any allergies or sensitivities prior to your service. Patch tests may be required for certain treatments and must be done at least 48 hours in advance.
7. Changes to Terms and Conditions
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Your continued use of our services after any such changes constitutes your acceptance of the new Terms and Conditions.